Auto Service World

MARCH 25, 2025

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. So when they pay up and are on their way, they take a look at what was done to their car and havent got the slightest clue. Does she even know where it is on the car?

Consulting 195

Consulting Service Advisor Retail Technical 195

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 111

Service Advisor Automotive Automotive Services Technical 111

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 105

Service Advisor Automotive Technical Finance 105

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. 12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine.

Technical 148

Technical Management Service Advisor Consulting 148

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective. Effective communication and leadership skills are essential for this role.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

Automotive Training Centre

MAY 1, 2025

Mechanics could now plug a diagnostic tool into the car to retrieve fault codes, dramatically speeding up troubleshooting. This shift marked the beginning of a more technical, electronics-driven era of automotive training. Although OBD-I provided only basic codes and limited standardization between manufacturers, it was a breakthrough.

Mechanic 163

Mechanic Auto Mechanic Training Engineering Automotive 163

Tomorrow's Technician

JUNE 12, 2025

Despite their presence in nearly every car built in the past two decades, many drivers are probably unaware of cabin air filters or their significance. These points can be especially helpful for service advisors and other customer interactions. Use clear, concise language to explain the cabin air filter’s purpose.

Service Advisor 130

Service Advisor Education Technical Preventative Maintenance 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Tomorrow's Technician

APRIL 29, 2025

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Chip Broemmer, Owner Advanced Car Care Center, Springfield, MO Chip Broemmer (center) with the team at Advance Auto Care, Springfield, MO. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Auto Service World

MARCH 25, 2025

As a mobile business owner, you’re not just a technician youre also a service advisor, parts technician, payroll manager, ambassador and accountant. Starting and running a mobile business requires more than just technical expertise. The key advantage of running a mobile business is that the revenue goes directly to you.

Automotive Technician 166

Automotive Technician Automotive Service Advisor Mechanic 166

Brake & Front End

MAY 13, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Brake & Front End

JUNE 13, 2025

Despite their presence in nearly every car built in the past two decades, many of your customers are probably unaware of cabin air filters or their significance. “Have you noticed any musty smells when you first turn on the A/C, or have your allergies been acting up more in the car lately? .

Education 100

Education Service Advisor Technical Car 100

Brake & Front End

JUNE 26, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is recognizing and celebrating the vital role of mentorship in the automotive service industry. Beyond technical training, Niemi is investing in the well-being of his team. Meet our June Mentorship Award candidates!

Body Repair 130

Body Repair Automotive Auto Repair Automotive Services 130

Tomorrow's Technician

JUNE 25, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Beyond technical training, Niemi is investing in the well-being of his team. Meet our June candidates!

Body Repair 130

Body Repair Automotive Auto Repair Automotive Services 130

CATI

APRIL 10, 2025

If youre passionate about cars and wondering how to turn that passion into a rewarding career, enrolling in an auto mechanic school is one of the smartest steps you can take. Acquire In-Demand Technical Skills The automotive industry is more complex today than ever before. At CATI, you wont just be sitting in a classroom.

Mechanic 63

Mechanic Technical Automotive Diagnostic Testing 63

Brake & Front End

MARCH 6, 2025

The length of a car loan is also on the rise with the average car loan lasting six to seven years. Many service advisors treat a customers vehicle as their own in terms of a budget. The previous information might sound like a bunch of technical mumbo-jumbo to some customers.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

Automotive Training Centre

MARCH 5, 2024

It’s a journey that requires technical skills, adaptability, critical thinking, and a commitment to excellence. Mechanics are not just about fixing cars; they are critical in maintaining vehicles’ safety, efficiency, and performance.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Avoid defensiveness.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

AutoShopOwner

NOVEMBER 15, 2024

The training, technical information, and equipment that is required today to be an all-around master-level technician is too overwhelming. We would have under-car specialists, transmission specialists, drivability specialists, EV/Hybrid specialists, engine specialists, and other designations. View full article

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Tire Review Magazine

JUNE 19, 2025

Despite their presence in nearly every car built in the past two decades, many of your customers are probably unaware of cabin air filters or their significance. Explain the “What” and “Why” Simply Don’t try to impress them with technical jargon. Point out that it cleans the air that comes into their car’s vents.

Service Advisor 52

Service Advisor Education Technical Car 52

Brake & Front End

MARCH 3, 2025

This will build a level of trust better than if you gave them the most technical explanation of the history of disc brakes, wheel bearings or air ride. If the vehicle has an air ride or active suspension, not having a specific customer complaint can lead to a misdiagnosis of the car and the customer. Next, reflect on what was said.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

AutoSuccess

JUNE 17, 2025

Customer Education Customers who don’t understand why a service is necessary will likely decline the recommendation. Too often, service advisors fail to clearly explain the value of recommended maintenance. Avoid technical jargon, and use analogies that help customers understand (e.g.,

Service Advisor 52

Service Advisor Preventative Maintenance Education Technical 52

Brake & Front End

AUGUST 26, 2024

Worst of all, they can capture the conversation between the service advisor and technician. So, it is legal to use a dash camera to record whatever is outside the car on public roads. Recording inside or outside the car can be another matter. Is it Legal? Is it legal for a dash cam to record in your shop?

Service Advisor 130

Service Advisor Technical Vehicle Mechanic 130

Tire Review Magazine

MARCH 12, 2025

I started as low as you could start I wasnt even allowed to touch cars at first. It was a natural transition to the sales counter and a service advisor position. Its very difficult to work on cars. Investing in the Next Generation Fox is involved in high school and technical college automotive programs.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoFix

SEPTEMBER 18, 2024

In the auto repair industry , we often consider the importance of technical skills and wrench-turning ability. Selling service doesn’t just mean holding a wrench; it also involves a pen, and it’s all about how well you communicate with the technician and the customer. This is the “why” the customer came to you in the first place.

Service Advisor 52

Service Advisor Technical Education Auto Repair 52

AutoSuccess

APRIL 30, 2025

This is the overlooked reality of automotive hiring: technical skills may get talent in the door, but when they end up lacking emotional intelligence (EQ) the ability to connect, empathize and adapt under pressure it keeps your dealership from thriving. Before you know it, that perfect hire has cost you far more than their salary.

Retail 40

Retail Automotive Service Advisor Management 40

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. You need to ethically make the most of every car that comes through your shop.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

Tomorrow's Technician

JANUARY 19, 2024

You see it is easy to confuse confidence in your abilities in servicing vehicles to arrogance that you as an owner are fully equipped to run a shop the first day you open it. Let’s be honest – technical prowess doesn’t translate to business acumen; business skills must be learned. Pass these folks along to someone who can vet them.

Finance 130

Finance Technical Service Advisor Service Tech 130

Brake & Front End

SEPTEMBER 29, 2023

This will build a level of trust better than if you gave them the most technical explanation of the history of disc brakes, wheel bearings or air ride. If the vehicle has an air ride or active suspension, not having a specific customer complaint can lead to a misdiagnosis of the car and the customer. Next, reflect on what was said.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Shop Marketing Pros

JUNE 9, 2023

Obviously, getting a car repaired isn’t quite the commitment that marriage is, but the principle is still the same. However, the problem that does exist is that shop owners think they’re going to live a life doing the thing they love most when they open their shop, fixing cars. I was and still am at home under the hood of a car.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

DRIVE

MAY 14, 2025

If you want to run a tight, profitable shop where people enjoy coming to work and customers leave happy, you need more than technical skill. Your techs, service advisors and admin team dont just want a paycheck. Lucia Bagg of New Canaan Foreign Car Dont let communication become a crisis-only tool. Want to grow your shop?

Service Advisor 40

Service Advisor Management Technical Car 40

Brake & Front End

MAY 27, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. James Lundeen has given countless hours of advice and training to those who simply want to learn about cars.

Automotive 130

Automotive ASE Technical Automotive Technician 130

Tomorrow's Technician

MAY 27, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. James Lundeen has given countless hours of advice and training to those who simply want to learn about cars.

Automotive 130

Automotive ASE Technical Automotive Technician 130

Tomorrow's Technician

FEBRUARY 21, 2025

Wimmer automotive instructor at East Syracuse Manoa Central High School and mentor to the school’s Spartan Garage Car Club is the first candidate in the 2024-2025 Tomorrows Technician Instructor of the Year competition, presented by Blaster Corporation in association with the North American Council of Automotive Teachers.

Automotive 130

Automotive Automotive Technician Education Apprenticeship 130