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The psychology behind auto service communication

Auto Service World

In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. For service advisors struggling to discuss necessary repairs, she recommended first identifying the customer’s personality type. The key, she emphasized, is intention.

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Thousands head to KC for training

Auto Service World

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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From the Magazine: The missing link

Auto Service World

A significant part of this support has traditionally been offering technical training for technicians. If cars don’t get fixed, no parts get sold. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors. Why train service advisors?

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Why your inspections need to be easy to read

Auto Service World

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. So when they pay up and are on their way, they take a look at what was done to their car and havent got the slightest clue. Does she even know where it is on the car?

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Customer Service Skills Every AST Needs

Automotive Training Centre

When most people think of an Automotive Service Technician (AST), they picture someone working under the hood of a car. But technical know-how is only half the job. Exceptional customer service skills are just as important. When everyone works as a team, service is faster and more accurate.

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The Evolution of Engine Diagnostics Tools: A Guide for Auto Mechanic School Students

Automotive Training Centre

Mechanics could now plug a diagnostic tool into the car to retrieve fault codes, dramatically speeding up troubleshooting. This shift marked the beginning of a more technical, electronics-driven era of automotive training. Although OBD-I provided only basic codes and limited standardization between manufacturers, it was a breakthrough.

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NAPA Recognizes April Mentorship Award Candidates

Tomorrow's Technician

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Chip Broemmer, Owner Advanced Car Care Center, Springfield, MO Chip Broemmer (center) with the team at Advance Auto Care, Springfield, MO. Meet our April candidates!