Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

Service Advisor 130

Service Advisor Car Automotive Auto Repair 130

Shop Marketing Pros

JULY 2, 2025

EPISODE: 159 – There’s No Such Thing As A Price Shopperketing When car count dips and phones go quiet, the first call most shop owners make is to their marketing company. It’s about owning your process, getting real insight, and making the moves that will fill your bays with the right cars and the right customers.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Software 130

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Do you handle scheduling jobs? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle repair approvals? There are always problems you dont expect.

Service Advisor 52

Service Advisor Auto Repair Software Management 52

Auto Service World

JANUARY 16, 2025

So how do you add value to your automotive service shop without sacrificing the customer experience? In todays economy, affordability and retaining customers is a top priority for many shop owners and managers. However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

Service Advisor 264

Service Advisor Automotive Services Management Professional Services 264

Auto Service World

SEPTEMBER 2, 2024

CARS magazine is launching a new survey to get the opinions of automotive technicians and service advisors from shops across Canada. The goal is to share your thoughts in the October issue of CARS so your bosses, employers and industry partners what’s on the minds of the people who keep their businesses going.

Service Advisor 251

Service Advisor Automotive Technician Management Automotive 251

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Erin Vaughan is the owner of Kinetic Auto Service in Regina This article originally appeared in the December 2024 issue of CARS magazine.

Finance 264

Finance Service Advisor Education A Tech 264

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 111

Service Advisor Automotive Automotive Services Technical 111

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective. Effective communication and leadership skills are essential for this role.

Service Advisor 262

Service Advisor Finance Auto Mechanic Training Management 262

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. The post <span style=color:#ff0000>CARS Executive Outlook:</span> Mark Pereira appeared first on Auto Service World.

Car 130

Car Auto Repair Shop Service Advisor Auto Repair 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 105

Service Advisor Automotive Technical Finance 105

Auto Service World

MARCH 25, 2025

So when they pay up and are on their way, they take a look at what was done to their car and havent got the slightest clue. Imagine that car belongs to your grandmother, said Alan Beech, an aftermarket coach and consultant with Beech Consulting. Does she even know where it is on the car?

Consulting 195

Consulting Service Advisor Retail Technical 195

CATI

DECEMBER 28, 2023

Several excellent entry-level positions exist for students completing service advisor training to explore. Their primary responsibilities involve managing the flow of products within a company and ensuring an organized, efficient work environment for technicians and other automotive professionals. Contact CATI to learn more!

Service Advisor 104

Service Advisor Automotive Management Car 104

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. 12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine.

Technical 148

Technical Management Service Advisor Consulting 148

Automotive Training Centre

JULY 8, 2025

When most people think of an Automotive Service Technician (AST), they picture someone working under the hood of a car. Exceptional customer service skills are just as important. Time Management and Organization Being courteous and clear is one thing; staying on schedule is another.

Customer Service 159

Customer Service Auto Mechanic Training Mechanic Service Advisor 159

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Auto Service World

MARCH 18, 2025

Build your shop business to run the way you want it to run but dont let it run you In this months column, Id like to address a comment that was made in the October issue of CARS regarding my advice on how to run a shop. And we will continue to provide the best service we can to our clients, regardless of what changes come in the future.

Service Advisor 130

Service Advisor Management Car IT 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Shop Marketing Pros

DECEMBER 11, 2024

Background of Refer a Car LLC (00:08:06) Jeremy recounts the founding of Refer a Car LLC and its initial mission to connect youth groups with auto repair shops. Creating Customer Experiences (00:33:27) The importance of delivering promised services to enhance customer satisfaction in the auto repair industry.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Management 130

AutoSuccess

MARCH 11, 2025

A Guide for New Car Dealerships Dealerships are constantly exploring ways to enhance customer retention and leverage every opportunity. While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management.

Service Advisor 52

Service Advisor Car Dealership Management Utilities 52

Tomorrow's Technician

APRIL 29, 2025

The ShopOwner Mentorship Award Sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Auto Service World

MARCH 25, 2025

As a mobile business owner, you’re not just a technician youre also a service advisor, parts technician, payroll manager, ambassador and accountant. The key advantage of running a mobile business is that the revenue goes directly to you. But and a big one that freedom comes with much responsibility.

Automotive Technician 166

Automotive Technician Automotive Service Advisor Mechanic 166

Brake & Front End

MAY 13, 2025

The ShopOwner Mentorship Award Sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Auto Service World

JULY 10, 2025

As a shop owner, I can utilize programs that allow me to monitor KPI’s and meet with my managers weekly through online conferencing. I’m only a Facetime call away for a tech that is struggling with a complicated diagnosis or a service advisor who needs advice on a challenging estimate.

Service Advisor 130

Service Advisor Utilities A Tech Management 130

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

AutoSuccess

JANUARY 21, 2025

Numa Appointment Agent This agent not only books appointments for dealership service departments but provides full AI transparency for all calls, even those not booked as appointments. The agent also gives maximum visibility to managers, providing automated scoring to determine team effectiveness.

Service Advisor 52

Service Advisor Automotive Management Retail 52

Shop Marketing Pros

FEBRUARY 10, 2025

Its not just about fixing cars; its about creating trust and adding value to customers in ways they dont expect. Youre a trusted partner in maintaining their car and their peace of mind. Heres a simple rule of thumb: If you want to churn through as many cars as possible, this may not be your path. Seeing their reaction?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Mechanic 130

Brake & Front End

JULY 19, 2024

Doug Kaufman from ShopOwner recently spoke with Drew Jablonowski from Garage Gurus , a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners. Modern cars incorporate advanced materials and complex systems that require updated knowledge and skills.

Service Advisor 130

Service Advisor Automotive Services Automotive Management 130

Tomorrow's Technician

JULY 18, 2024

Doug Kaufman from Garage Gurus recently spoke with Drew Jablonowski, a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners. Modern cars incorporate advanced materials and complex systems that require updated knowledge and skills.

Automotive 130

Automotive Service Advisor Automotive Services Management 130

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. You Fixed My Car, and Now Something Else Is Wrong!

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Solera

JUNE 25, 2024

Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below. What is a Mechanic Labor Time Guide Automotive repair shops rely on two distinct profit-making elements: parts and services. Building a profit margin into parts costs requires a simple formula.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

AutoSuccess

APRIL 10, 2025

After 30 years of training service advisors , I have observed three crises that affected sales: 9/11, the crash of 2008 and COVID. If you were in business during these events, I am sure you remember that your service department quickly became your most profitable department. If you have a busy store, this may be the time.

Service Advisor 52

Service Advisor Used Cars Car Management 52

AutoSuccess

MARCH 4, 2025

Jon Meredith, national service operations manager, Volkswagen, said, With best-in-class terms that are broadly appealing, no fees and true transparency, Sunbit technology surfaces options that are not just right for some customers but for virtually every customer.

Finance 52

Finance Service Advisor Automotive Services Management 52

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. I started as low as you could start I wasnt even allowed to touch cars at first.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

CATI

APRIL 10, 2025

If youre passionate about cars and wondering how to turn that passion into a rewarding career, enrolling in an auto mechanic school is one of the smartest steps you can take. The automotive industry is rapidly evolving, and employers are looking for professionals who are trained, certified, and ready to work on the latest vehicles.

Mechanic 63

Mechanic Technical Automotive Diagnostic Testing 63

DRIVE

JANUARY 17, 2025

Family, Community and Cars: The Heart of Millennium Transmissions Success Zee & Julie Chiti Nestled in the heart of Akron, Ohio, Millennium Transmission & Auto Care has become more than just an auto repair shopits a cherished cornerstone of its community. Zaina is an especially important person at the shop, Zee says proudly.

Service Advisor 52

Service Advisor Automotive Repair Auto Repair Management 52

AutoSuccess

APRIL 30, 2025

Research from the National Automobile Dealers Association (NADA) underscores this challenge, reporting an annual employee turnover rate of more than 46% at car dealerships in recent years. These expenses add up, with annual employee replacement costs at new car franchise dealerships across the U.S.

Retail 40

Retail Automotive Service Advisor Management 40