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Survey shows online to in-store transition is crucial to car-buying experience

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Car shoppers expect dealers to provide a seamless digital buying experience like the ones they get from Amazon and Apple, according to a new survey from artificial intelligence-powered customer data platform Fullpath. The survey also looked into how technology and artificial intelligence are shaping the future of car buying.

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Know Your Cyber Threats

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At risk is the vast amount of sensitive customer data car dealerships handle, including financial details, personally identifiable information (PII) and vehicle telematics. Today’s cyber threat environment is so prevalent, fluid and damaging that decision-makers must act. Offense-based security systems also target evil threats.

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Benefits of Outsourcing Title Work

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While this is a significant concern, other employees are responsible for internal processes that are equally complex and vital to dealership operations. One such process is the time-consuming vehicle registration and ownership transfer process. Have you ever downloaded the title clerk’s training manual from your state DMV?

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Cox study shows dealership service lanes losing market share, consumer trust

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Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. The report showed dealership service lanes accounted for 30% of all service visits in the U.S. times a year, up from 2.3 in 2021 but down from 2.8

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Dealer Services Network Acquires QuickView Technologies

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Founded in 2002, QuickView Technologies provides Texas dealerships with a modern cloud solution for digitizing the tag, titling and registration process. QuickView offers car dealerships a myriad of benefits to enhance operational efficiency, provide valuable insight, and improve the bottom line.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. With the global COVID pandemic now mostly in the past, the report from Cox Automotive suggests vehicle owners are driving more and holding onto existing vehicles longer due to high prices and loan rates for new vehicles.