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Customer Service Skills Every AST Needs

Automotive Training Centre

If you’re currently pursuing or considering auto mechanic training , developing your communication and customer interaction skills should be part of your focus. When most people think of an Automotive Service Technician (AST), they picture someone working under the hood of a car.

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NAPA Recognizes April Mentorship Award Candidates

Tomorrow's Technician

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. In 2019, we created Springfield’s first US Department of Labor Accredited Automotive Apprenticeship Program. Since then, we have sponsored seven apprentice candidates. Nominate A Mentor Now!

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From the Magazine: It’s Your Turn: A new path for automotive technicians

Auto Service World

The pandemic provided an opportunity for me to return to school and, shortly after, I took a leap and opened my own mobile repair business, focusing on both diesel and automotive services. After all, being a great mechanic means pushing yourself to continuously improve and thats only possible when you have strong competition.

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Isn’t It Time We Rethink What a Master Level Technician Is?

AutoShopOwner

With a limited number of vehicle brands to learn, it didn’t take long to become proficient in all areas of automotive repair, from engine mechanical, drivetrain, electrical, steering, suspension, and all other systems. We also need to consider the standards set by ASE (Automotive Service Excellence). That was back then.

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Enhancing Customer Experience in Dealership Service Departments

AutoSuccess

The Challenge: Meeting Evolving Customer Expectations Modern consumers accustomed to the convenience and transparency offered by various industries expect similar experiences from their automotive service providers. Despite these challenges, dealerships can implement several strategies to enhance customer satisfaction.

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NAPA Recognizes April Mentorship Award Candidates

Brake & Front End

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Since then, we have sponsored seven apprentice candidates. Nominate A Mentor Now!

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How To Explain Active-to-Passive Suspension Conversions

Tomorrow's Technician

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.