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Analysis: How business intelligence tools are transforming automotive service

Auto Service World

Here is how BI tools are impacting the industry and what automotive service professionals should consider. The tools sparking progress Strategic BI tools identify patterns in customer behaviours, service trends, market volatility and inventory management to enhance visibility across the business.

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4 Tips for Building Trust as an Automotive Service Advisor

Automotive Training Centre

An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. In the automotive industry, trust is a critical factor in customer relationships.

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As vehicle tech grows, so do repair, maintenance headaches

Auto Service World

Vehicle technology is advancing rapidly, creating new challenges for automotive repair and maintenance, particularly in cybersecurity and access to essential diagnostic information, industry experts said at a recent conference.

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The Value of Experience: In Discussion With Our Instructor, Mark Raczkowski

Automotive Training Centre

Marks story is one of dedication, decades of hands-on expertise, and a passion for sharing knowledge with aspiring automotive technicians. From Technician to Instructor Marks career in the automotive industry spans over 35 years. I am a licensed automotive service technician here in Ontario, he shared.

Mechanic 279
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NAPA Now marks milestone, advancing future technology

Auto Service World

Vendors hosted attendees to provide them with training and information about their products. The National Institute for Automotive Service Excellence (ASE) is in a year-long validation process to recognize the program as a valid pathway toward fulfilling the groups standard work experience requirement.

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Anyline survey shows automotive service techs want more data-driven tools 

Tire Review Magazine

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

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Advice for picking the right scan tool

Auto Service World

At the MEMA Aftermarket Suppliers Technology Conference, Donny Seyfer, executive director of the National Automotive Service Task Force, provided insights on how to choose the right scan tool for vehicle diagnostics. An expert recently laid out the decision-making process for picking the right one.