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Analysis: Digital technology’s role in personalizing the auto service experience

Auto Service World

By leveraging the latest digital technologies, automotive service centres can continue to build resilience and bolster operations in the years to come. Offer superior service and personal touch For shops to compete (beyond price alone), they must offer better customer experience. Lets explore.

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NAPA Recognizes April Mentorship Award Candidates

Tomorrow's Technician

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Jake Sorensen, Technician McNeil’s Auto Care, Sandy, UT Jake Sorensen Jake Sorensen is the shop manager and diagnostic technician at McNeils Auto Care. Meet our April candidates!

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From the Magazine: ‘A challenge and an honour’

Auto Service World

I was watching my service manager at the time, and I thought, What do I have to do to get his job? This realization prompted him to pursue a business degree, which eventually led to management roles at Carquest and Canadian Tire. At the former, Kuczynski managed corporate and independent stores across Ontario.

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NAPA Recognizes July Mentorship Award Candidates

Brake & Front End

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. People education future Mentoring NAPA Mentorship Award Shop management tomorrow’s technician Training

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VoTech Students to Test Skills at AAPEX 2025 Engine Competition

Tomorrow's Technician

The timed event will take place in Joe’s Garage – a staple of the continuing education and technical training program at AAPEX – with 10 fully operational service bays. Milwaukee Tool is proud to sponsor the Student Engine Assembly Competition at AAPEX,” said Milwaukee Tool Senior National Account Manager Jody Grimsle. “As

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From the Magazine: Navigating market shifts

Auto Service World

Heres how shops can manage the challenges The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. The economic climate is having an impact on how Canadians spend money.

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Roy Schnepper: A Legacy of Service and Leadership at ASA

AutoInc.

Roy Schnepper For 15 years, Roy Schnepper, AMAM, has been a steadfast leader on the Automotive Service Association (ASA) Board, making him the longest-serving board member in the organization’s history. “Being involved in ASA opened up opportunities to help educate me,” he says.