Autoflow

MARCH 21, 2025

Autoflow is proud to announce a first-of-its-kind innovation in the automotive repair industry: AI-Enhanced Technician Notes. Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. But lets face it: technicians are busy.

Service Advisor 98

Service Advisor Automotive Repair Vehicle Management 98

Brake & Front End

JUNE 29, 2025

In the automotive repair business, service advisors are at the heart of building customer trust. Since 1946, Walker Products has proudly served the automotive industry. Recommending Walker Products ensures optimal performance for your customers’ vehicles—and builds lasting trust that keeps them coming back.

Service Advisor 100

Service Advisor Automotive Repair Automotive Manufacturing 100

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

Car 130

Car Auto Repair Shop Service Advisor Auto Repair 130

AutoShopOwner

NOVEMBER 15, 2024

That meant that I was expected to repair or service nearly anything that rolled into my work bay. However, “anything” really only meant vehicles made by General Motors, Ford, and Chrysler. My goal is to help advance the automotive aftermarket and to improve the perception the typical consumer has of our industry.

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

Service Advisor 52

Service Advisor Automotive Repair Automotive Auto Repair Shop 52

Automotive Training Centre

MARCH 5, 2024

Ontario, with its rich automotive sector and status as a hub for vehicle manufacturing and maintenance, provides a fertile ground for aspiring auto mechanics. Mechanics are not just about fixing cars; they are critical in maintaining vehicles’ safety, efficiency, and performance.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

Brake & Front End

JUNE 26, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is recognizing and celebrating the vital role of mentorship in the automotive service industry. Meet our June Mentorship Award candidates!

Body Repair 130

Body Repair Automotive Auto Repair Automotive Services 130

Tomorrow's Technician

JUNE 25, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Meet our June candidates!

Body Repair 130

Body Repair Automotive Auto Repair Automotive Services 130

CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently.

Mechanic 97

Mechanic Automotive Service Advisor Management 97

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Communicating with the customer is paramount to success in providing automotive repair services. Throughout the automotive repair cycle – the interaction with the customer defines the customer experience and thus the quality of service. As the repairs progress – stay in touch with the customer.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair 52

FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

Automotive Repair 52

Automotive Repair Service Advisor Automotive Auto Repair Shop 52

FastTrak Auto Shop Management Systems

JULY 26, 2023

Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. Following are primary points in the repair process as related to the technician: Inspection – When the vehicle is pulled into the shop – the first thing that should be done is the inspection.

Automotive Repair 52

Automotive Repair Vehicle Repair Automotive Vehicle 52

FastTrak Auto Shop Management Systems

JUNE 27, 2023

When initial contact is made with the customer whether it’s for a quote, appointment or at the point of vehicle drop off – the opportunity to communicate the possible additional maintenance requirements should be taken advantage of. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Yet much more goes into determining labor time for various repair jobs than just experience. Yet much more goes into determining labor time for various repair jobs than just experience.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

CATI

APRIL 10, 2025

The automotive industry is rapidly evolving, and employers are looking for professionals who are trained, certified, and ready to work on the latest vehicles. Here are three key ways that attending an automotive school will advance your career. At CATI, you wont just be sitting in a classroom.

Mechanic 63

Mechanic Technical Automotive Diagnostic Testing 63

DRIVE

JANUARY 17, 2025

But his passion for cars was ignited much earlier, watching his father repair commercial vehicles during his childhood. After earning his degree, Zee fused his entrepreneurial spirit with his love for automotive repair. Among them is Zees daughter, Zaina, who serves as the shops lead Service Advisor.

Service Advisor 52

Service Advisor Automotive Repair Auto Repair Management 52

AutoFix

APRIL 10, 2025

Several key factors are driving the auto repair cost increase in 2025: Parts and materials are becoming more expensive due to lingering supply chain challenges. Labor shortages have driven up wages for technicians and service advisors. Are your service advisors trained to sell value, not price?

Finance 52

Finance Auto Repair Auto Repair Shop Service Advisor 52

AutoSuccess

SEPTEMBER 5, 2024

The last two decades, especially, have seen the rise of big data in vehicles 1. Shoppers demanded real-time customer service and dealers answered. Sometimes, dealerships leverage BDC departments to handle these critical appointment conversations, however, many agents have little or no automotive repair experience.

Automotive 97

Automotive Customer Service Service Advisor Automotive Services 97