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The mindset service advisors need to embrace

Auto Service World

The mindset of service advisors and shop owners plays a crucial role in the success and growth of the business, according to a shop coach. In the automotive repair industry, its easy to become jaded and fall into a fixed mindset. For service advisors, dealing with challenging customers can be particularly frustrating.

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The psychology behind auto service communication

Auto Service World

In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner.

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From the Magazine: The power of clear communication

Auto Service World

Technicians and advisors may feel pressured to rush through inspections. However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. This protects both the customer and the shop from unexpected breakdowns.

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From the Magazine: The missing link

Auto Service World

Why front counter training is just as critical as technician training Jobbers play a crucial role in supporting automotive repair shops, primarily by providing high-quality auto parts. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors.

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Isn’t It Time We Rethink What a Master Level Technician Is?

AutoShopOwner

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Everyone employed in the automotive industry should feel proud of the work they do.

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The Evolution of Engine Diagnostics Tools: A Guide for Auto Mechanic School Students

Automotive Training Centre

It also helps you prepare for the future of the automotive industry. The Early Days: Manual Diagnostics In the early years of automotive repair, diagnosing engine problems was mostly a process of elimination. This shift marked the beginning of a more technical, electronics-driven era of automotive training.

Mechanic 154
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AI-Enhanced Technician Notes: Smarter Communication, Faster Approvals

Autoflow

Autoflow is proud to announce a first-of-its-kind innovation in the automotive repair industry: AI-Enhanced Technician Notes. Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. But lets face it: technicians are busy. Ready to See It in Action?