Automotive Repair Customer Service Magazine 
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. A loyal customer is more likely to return for future services and recommend the shop to others.
Auto Service World
APRIL 23, 2025
Ive been a coach, a leader for most of my career in the automotive space. Great leaders understand how to motivate people and they understand customer service. So you look after your customers, you look after your business and youll have a great business. Its about leadership, Kuczynski said. AI fascinates me, he said.
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Auto Service World
APRIL 8, 2025
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? Staffing remains another critical challenge.
AutoSuccess
DECEMBER 9, 2024
Streamlined Communication: The Key to Speed In automotive repair, communication is king. Lean Practices for a Modern Dealership Adopting lean practices doesnt stop at physical tasks it extends into communication, decision-making and customer service.
Auto Service World
APRIL 15, 2025
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?
Tire Review Magazine
JULY 25, 2025
PitPro’s fleet-focused automation directly solves these operational challenges that impact customer deliveries while improving efficiency,” said Ted Cannis, Former CEO of Ford Pro and Ford Customer Service Division. Future expansion will include automated services for brakes, alignment, and preventive maintenance.
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
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