AutoShopOwner

NOVEMBER 15, 2024

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Isn’t It Time We Rethink What a Master Level Technician Is?

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Shop Marketing Pros

MARCH 23, 2025

Long before they think about booking an appointment, potential customers are already forming opinions about your shop based on what they see online in your auto repair marketing, what they hear over the phone, and notice from the parking lot. Does Your Auto Repair Website Convert Customers? Why should they trust you?

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Auto Repair Shop Auto Repair Media Service Advisor 130

AutoFix

FEBRUARY 13, 2025

The auto repair industry is more complex than ever, and customers expect more than just quality repairsthey want an exceptional customer experience. Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. Be upfront about labor time and costs to avoid surprises.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop? In this visual age, they can also quickly capture photos or videos to reinforce the need for a repair.

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AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Solera

JUNE 25, 2024

Efficiency and experience can reduce the actual time it takes to complete the service, a work ethic that serves technicians and service managers in enhancing profits and increasing customer satisfaction. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing.

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After Service Advisor Training appeared first on CATI.

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CATI

APRIL 17, 2025

Understanding the Importance of Delegation in Automotive Work Auto repair and maintenance often involve multiple tasks, from diagnostics and parts replacement to test driving and customer reporting. Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor.

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Shop Marketing Pros

JUNE 12, 2024

Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Don’t miss out on this opportunity to transform your content strategy and see amazing results. Tune in now and start making content that truly connects!

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AutoFix

APRIL 10, 2025

As we move deeper into 2025, auto repair shop owners across the country are confronting a new reality: the cost of doing business is rising fast. Understanding how to adjust your business finances in 2025 as auto repair costs rise isnt just about survival. Why Are Auto Repair Costs Increasing in 2025?

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Finance Auto Repair Auto Repair Shop Service Advisor 52

Autoflow

MARCH 5, 2025

How Autoflows Rainy Day Folder Can Boost Revenue and Retention in Your Auto Repair Shop Running a successful auto repair shop isnt just about fixing vehicles; its about building trust, retaining customers, and maximizing revenue opportunities. Schedule services at a time convenient for the customer.

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AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on.

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Autoflow

MAY 8, 2023

Clearly, you want to expand your auto repair business to win more market share and share your expertise more widely. Yet you want to know how to grow auto repair business without drowning in paperwork that consumes valuable time. As a result, service advisors can quickly get updates and share them with clients.

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Auto Repair Auto Repair Shop Software Service Advisor 52

Autoflow

FEBRUARY 1, 2024

This blog is made for automotive professionals — mechanics, shop owners, and service advisors — navigating the transition from traditional paper inspections to utilizing cutting-edge digital vehicle inspection software. Embracing digital vehicle inspection software is a transformative step for auto repair shops.

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AutoFix

JUNE 19, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching In the fast-paced world of auto repair, efficiency and customer satisfaction are key to a thriving business. One of the pivotal roles that contribute to this success is that of a service writer.

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Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

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Auto Repair Shop Service Advisor Media Auto Repair 130

AutoFix

SEPTEMBER 26, 2023

While many consumers opt to head to the dealership, more and more are taking advantage of better pricing and the friendly atmosphere of independent auto repair shops. Shop owners are well-positioned to capitalize on the growing consumer interest in independent auto repair shops. Never give up on marketing.

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Autoflow

JUNE 27, 2023

How to Optimize Your Auto Repair Shop Layout for Efficiency with Autoflow Every day, auto repair shops waste time and energy with those tiny inconveniences that eat into your profits. Tips and Efficient Auto Repair Shop Layout Ideas So, where do you get auto shop layout ideas?

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AutoFix

FEBRUARY 9, 2024

By Coach Chris Cotton Navigating auto repair shop finances can be as intricate as diagnosing an engine problem: you need the right tools, knowledge, and a solid plan to ensure everything runs smoothly. Let’s break down Ramsey’s seven-step system and tailor it to the unique needs and challenges of auto repair shop owners.

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Automotive Management Network

NOVEMBER 30, 2020

In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. Do your service advisors take time to explain repairs or the necessity of repairs? How should service advisors educate customers?

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Education Service Advisor Auto Repair Shop Management 52

Auto Profit Masters

MAY 9, 2023

This past weekend, May 6-7, 2023, shop owners, service advisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit.

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Service Advisor Vehicle Auto Repair Shop Auto Repair 100

Autoflow

DECEMBER 12, 2024

Equipping your service advisors Think about the power a service advisor will now have before talking to a customer. Or, for the service advisor to be equipped with the insight of knowing that the customer looked at the picture of the dirty air filter three times. Could you please open those up for me?

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Service Advisor Auto Repair Shop Auto Repair Education 52

AutoFix

FEBRUARY 21, 2023

As 2023 came into view, were you busy filling your calendar with the top automotive repair events? Many auto repair expos, conferences, and trade shows are just getting scheduled now. You can then greatly benefit by exchanging ideas and perspectives, like overcoming challenges and growing your auto repair company.

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AutoFix

SEPTEMBER 18, 2024

In the auto repair industry , we often consider the importance of technical skills and wrench-turning ability. But if there’s one thing I’ve learned over the years, it’s that the pen (or keyboard) is just as important when running a successful auto shop. Accurate, detailed notes are the foundation of every good write-up.

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Autoshop Solutions

NOVEMBER 28, 2023

We know the technicians, service advisors, and managers. We contact customers monthly and consistently check ads to ensure they perform and promote targeted services. Our team listens to customer calls to ensure quality and advises service advisors and business operations. Want to learn more about our services?

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AutoFix

APRIL 25, 2023

As an independent auto repair shop owner, the ultimate goal is to achieve true business success while maintaining an outstanding work/life balance. To do that, you need to closely monitor all the numbers linked to your auto repair shop’s performance. The numbers don’t lie, after all. Ready to see how that works?

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AutoFix

SEPTEMBER 18, 2024

That’s a fact, and it’s one of the biggest reasons I’m passionate about coaching in the auto repair industry and beyond. Whether you’re a shop owner, service advisor, or technician, coaching offers something that can’t be ignored: an edge.

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Service Advisor Auto Repair Management IT 52

Autoflow

AUGUST 22, 2023

If you’re going to measure one metric to drive your auto repair shop’s success, choose your average repair order (ARO). Ideally, you upsell more services. ID Factors Affecting Average Repair Order As your service advisor puts together the estimates, they choose to include, omit or delay vehicle repair costs.

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Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

AutoShopOwner

DECEMBER 26, 2024

While dining in a high-class, swanky restaurant may not be the same as going to your auto repair shop, there are things you can do to enhance your customers experience. In this blog, I will outline proven strategies to help your customers focus on the value you provide, rather than the price of your repairs and services.

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Auto Repair Shop Auto Repair Service Advisor Management 130

Shop Marketing Pros

MAY 21, 2025

This rock was made measurable by the end result being me writing a blog and a podcast on creating shared vision. That blog is what you are reading now. Their mission may be To provide the highest quality marketing services to auto repair shops throughout the U.S. Maybe youre running an auto repair shop.

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Auto Repair Shop Auto Repair IT Service Advisor 130