Solera

MAY 8, 2023

Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Go Under the Hood of Identifix Shop Manager Identifix has done it again! Like a Driver Assistant, but for auto repair shops. Try a demo today!

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Auto Repair Shop Auto Repair Management Vehicle Repair 130

AutoFix

OCTOBER 29, 2024

Running a successful auto repair shop is about more than just fixing cars—it’s about building trust with your customers and creating a positive shop culture. Without trust and a strong internal culture, even the best mechanics may struggle to retain clients or build a loyal customer base.

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Auto Repair Auto Repair Shop Consulting Management 98

Business Actualization

DECEMBER 26, 2022

So even if you’re the best deal in town, offer the highest quality service, the most knowledgeable staff, or friendliest customer service — none of that is apparent unless the customer walks through the door in the first place. They might believe you, but some customers are tough cookies.

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AutoShopOwner

NOVEMBER 15, 2024

While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.

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Auto Repair Shop Service Advisor Auto Repair Utilities 130

Automotive Training Centre

MAY 29, 2024

Becoming a shop foreman is a coveted role in the automotive industry. This position might seem like a distant goal for recent auto mechanic school graduates, but it’s entirely within reach with the right skills, knowledge, and attitude. Gaining Experience Start by working as an auto mechanic to gain practical experience.

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Mechanic Auto Mechanic Training Auto Repair Shop Technical 288

AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! This boosted shop morale and employee performance! On-going education helps improve customer service, therefore boosting revenue.

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Auto Repair Shop Auto Repair Service Advisor Finance 130

AutoShopOwner

AUGUST 9, 2023

Running an auto repair shop is a rewarding career and an integral part of a community. As an auto shop owner, you must understand the importance of implementing the necessary systems and processes to keep your business profitable and sustainable long-term.

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AutoFix

MAY 15, 2025

Is growing your auto repair shop harder than ever? Between rising operational costs, changes in consumer behavior, and a surge in competition, many independent auto repair shops are facing real challenges in 2025. Those who fail to evolve risk losing market share, even as demand for repairs grows.

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Autoflow

NOVEMBER 3, 2023

That makes them question your auto shop quality control measures. After all, you don’t want customers to have any doubts about your ability to perform top-notch work. Take away the guessing game by consistently delivering the quality assurance you expect to wow your loyal customer base.

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Auto Repair Shop Auto Repair Oil Change Automotive Repair 105

Shop Marketing Pros

NOVEMBER 25, 2024

When you’re creating content, you’re speaking directly to your audience—your current and potential customers. Action Step: Instead of thinking, “This has been done,” ask yourself, “How can I make this relevant to my customers ?” Let’s be real—creating completely original content in 2024 is close to impossible. You think, “Why bother?”

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Auto Repair Auto Repair Shop Media Oil Change 130

Auto Service World

SEPTEMBER 4, 2024

So if you know a shop that has stood out in the last year and is going above and beyond for its customers, click here or fill out the form below to nominate them for the award, sponsored by Milwaukee Tool. Read about their story and why they were chosen. Historical success is always a contributing factor.

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Auto Repair Shop Auto Repair Automotive Repair Customer Service 287

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

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Service Advisor Management Automotive Technical 306

Automotive Training Centre

OCTOBER 1, 2024

Discover AutoCodes in Auto Mechanic Training AutoCodes is an essential app for understanding vehicle diagnostics. Students in auto mechanic training often encounter a variety of error codes while working with vehicles, and AutoCodes provides detailed descriptions, solutions, and repair advice for each code.

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Auto Mechanic Training Mechanic Automotive Repair Auto Repair 298

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

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Car Auto Repair Shop Service Advisor Auto Repair 130

Shop Marketing Pros

JUNE 4, 2025

EPISODE: 155 Creating Amazing Customer Experiences Theres something powerful about experiencing world-class customer service firsthand and then turning around and asking, How can I bring this level of intentionality into my shop? This episode is sponsored by Shop Boss. Its the people. Build client loyalty.

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Auto Repair Media Auto Repair Shop Customer Service 130

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Independent shops often have a more personal touch, allowing you to build strong relationships with your customers and experience greater autonomy in your work.

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Service Advisor Auto Mechanic Training Customer Service Technical 279

Automotive Training Centre

JUNE 4, 2024

As a shop manager, you’ll oversee the day-to-day operations of an automotive repair shop, ensuring that everything runs smoothly and efficiently. This practical experience is invaluable as it allows students to develop the skills and confidence to diagnose and repair automotive issues.

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Auto Mechanic Training Mechanic Management Technical 298

Automotive Training Centre

JANUARY 17, 2024

But entering the industry as an independent contractor, where you’ll be in direct competition with giant insurance companies and other collision repair shops, can ramp up the pressure in multiple folds. Landing clients as an independent auto body estimator can be challenging, yet it’s not impossible.

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Auto Body Shop Insurance Auto Mechanic Training Auto Repair Shop 278

Automotive Training Centre

NOVEMBER 2, 2023

In an era marked by technological advancements, shifting consumer preferences, and economic fluctuations, the independent auto detailer faces a unique set of challenges and opportunities. It requires not only a keen eye for detail but also a strategic approach to reaching your target audience and building a loyal customer base.

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Automotive Auto Mechanic Training Car Dealership Auto Repair Shop 306

AutoFix

FEBRUARY 16, 2024

In the competitive auto repair industry, efficiency isn’t just about speed; it’s about streamlining operations in a way that maximizes productivity without compromising quality. As an experienced auto repair shop coach, we understand the challenges shop owners face in achieving this balance.

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Auto Repair Shop Auto Repair Software Management 52

Automotive Management Network

JULY 13, 2023

From strategic planning to streamlined operations, get ready to shift gears and drive your auto repair shop to unparalleled success. Within the context of an auto repair shop, a business coach can provide invaluable guidance to navigate industry complexities, optimize processes, and fuel growth.

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Auto Repair Shop Auto Repair Customer Service Management 52

Shop Marketing Pros

FEBRUARY 28, 2024

In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special, that the world would consider it unreasonable. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast.

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Hospitality Auto Repair Shop Auto Repair Customer Service 130

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Auto Profit Masters

JANUARY 9, 2024

Operating a successful auto repair shop will entail more than just automotive skills. Today, auto repair marketing software is available to help shop owners with many types of administrative and marketing tasks. Let’s look at a few of the benefits of investing in this software before you open your shop.

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Auto Repair Software Auto Repair Shop Management 130

Business Actualization

JUNE 6, 2023

These advancements in AI technology promise to enhance convenience and improve customer service. Artificial intelligence (AI) can transform the auto repair business in many ways, including the potential to revolutionize the direct link between customers and shop owners by providing accurate vehicle information based on real-time data.

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Auto Repair Auto Repair Shop Insurance Customer Service 130

Autoshop Solutions

MAY 21, 2025

Grow Your Shop, Connect with Customers Social media isnt just a trendits one of the most powerful tools your auto repair shop can use to connect with customers, handle support, and stand out from the competition. Social Media as a Customer Support Tool Social media isnt just for promotions.

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Auto Repair Shop Media Auto Repair Automotive 52

Business Actualization

JUNE 6, 2023

These advancements in AI technology promise to enhance convenience and improve customer service. Artificial intelligence (AI) can transform the auto repair business in many ways, including the potential to revolutionize the direct link between customers and shop owners by providing accurate vehicle information based on real-time data.

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Auto Repair Auto Repair Shop Insurance Customer Service 130

The Mechanic Doctor

JUNE 23, 2023

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics In today’s fast-paced digital world, it has become essential for businesses to leverage the power of online platforms to promote their products and services. This holds true even for auto repair shops looking to attract new customers and retain existing ones.

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AutoFix

MAY 22, 2024

Opening an auto repair shop can be a rewarding venture for those passionate about cars and customer service. With the guidance of AutoFix Auto Shop Coaching, let’s delve into the pros and cons of entering this industry. Community Engagement Auto repair shops play a crucial role in their communities.

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Auto Repair Shop Auto Repair Technical Management 52

AutoFix

AUGUST 6, 2024

Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on. Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets.

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Automotive Management Network

JANUARY 18, 2021

What kind of telephone system does your auto repair shop use ? Many smaller shops use the traditional, landline phone systems that we are all familiar with. How do on-premise phone systems differ from hosted telephone systems, and how can expanded telephone features help a shop’s marketing and bottom line?

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Auto Repair Shop Auto Repair Management Service Advisor 52

Shop Marketing Pros

JUNE 14, 2023

*The need to promote trade schools (00:09:24)* Kieran discusses the need to change the narrative around college and promote trade schools to solve the problem of student loan debt and the technician shortage in the auto repair industry. The hosts compare it to the Ritz Carlton and Chick-fil-A.

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Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoFix

JUNE 28, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching Boosted Employee Morale and Productivity: One of the most significant advantages of a four-day workweek is its positive impact on employee morale. Happy employees are more engaged, motivated, and efficient, which translates to better customer service.

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AutoFix

MAY 9, 2024

Recognizing Growth and Change Coaching in the auto repair industry is all about facilitating growth and excellence. It’s about steering shop owners and managers through business operations, customer service, and team management challenges. It’s something to be celebrated! Celebrate the milestone!

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Auto Repair Shop Auto Repair Management Customer Service 52

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

AutoFix

JULY 5, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching Hey there, fellow auto repair shop owners ! Let’s chat about how your shop has been doing so far, what might have held you back, and how you can turn things around for a strong finish to the year. Understanding these setbacks is crucial.

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Auto Repair Shop Auto Repair Tire Rotations Management 52

Brake & Front End

JUNE 4, 2025

With an extensive inventory and a commitment to exceptional customer service, AudioCityUSA.com has earned a reputation as a trusted destination for car enthusiasts across the globe. Its a win-win drivers learn about the importance of wheel safety, and they could drive away with a safer, more stylish ride this summer.

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