AutoFix

FEBRUARY 13, 2025

The auto repair industry is more complex than ever, and customers expect more than just quality repairsthey want an exceptional customer experience. Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. Be upfront about labor time and costs to avoid surprises.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Solera

JUNE 25, 2024

Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing. Why Use a Mechanic Labor Time Guide?

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Shop Marketing Pros

SEPTEMBER 6, 2023

Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. ” He is the author of the book, Your Perfect Shop: How to Start, Run & Sell a Profitable Shop.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on.

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Auto Repair Shop Auto Repair Service Advisor Oil Change 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After Service Advisor Training appeared first on CATI.

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Service Advisor Auto Repair Shop Management Manufacturing 52

Autoflow

MARCH 5, 2025

How Autoflows Rainy Day Folder Can Boost Revenue and Retention in Your Auto Repair Shop Running a successful auto repair shop isnt just about fixing vehicles; its about building trust, retaining customers, and maximizing revenue opportunities. Schedule services at a time convenient for the customer.

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Auto Repair Shop Service Advisor Auto Repair Management 52

AutoFix

JUNE 19, 2024

But what is a service writer , and why is their role so crucial in an auto repair shop ? In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business.

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Auto Repair Shop Auto Repair Service Advisor Technical 52

AutoFix

SEPTEMBER 26, 2023

While many consumers opt to head to the dealership, more and more are taking advantage of better pricing and the friendly atmosphere of independent auto repair shops. Independent shops offer much more, including a personal touch, a community-oriented approach and competitive pricing. Never give up on marketing.

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Auto Repair Shop Auto Repair Service Advisor Management 52

AutoFix

APRIL 10, 2025

As we move deeper into 2025, auto repair shop owners across the country are confronting a new reality: the cost of doing business is rising fast. Understanding how to adjust your business finances in 2025 as auto repair costs rise isnt just about survival. Are your service advisors trained to sell value, not price?

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Finance Auto Repair Auto Repair Shop Service Advisor 52

Autoflow

FEBRUARY 1, 2024

This blog is made for automotive professionals — mechanics, shop owners, and service advisors — navigating the transition from traditional paper inspections to utilizing cutting-edge digital vehicle inspection software. Embracing digital vehicle inspection software is a transformative step for auto repair shops.

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Software Vehicle Auto Repair Shop Auto Repair 105

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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Auto Repair Mechanic Auto Repair Shop Software 105

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. At Shop Marketing Pros, we tend to work with the best of the best shops. If you have a low average estimate, you’ll certainly have a low average repair order. The job of an auto repair shop is to fix cars.

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Auto Repair Shop Service Advisor Media Auto Repair 130

Autoflow

JUNE 27, 2023

How to Optimize Your Auto Repair Shop Layout for Efficiency with Autoflow Every day, auto repair shops waste time and energy with those tiny inconveniences that eat into your profits. By streamlining your shop, you can reduce wear and tear on your staff and to serve customers better.

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Auto Repair Shop Auto Repair Service Advisor Software 40

Shop Marketing Pros

OCTOBER 27, 2023

We just came through the summer months and most auto repair shops seemed to do pretty well. Have you claimed your Google Business Profile, and is it completely and accurately filled out with service descriptions that directly relate to the services you have listed on your website? Then September and October came.

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Auto Repair Auto Repair Shop Car Media 235

Automotive Management Network

NOVEMBER 30, 2020

In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs?

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Education Service Advisor Auto Repair Shop Management 52

Auto Profit Masters

MAY 9, 2023

This past weekend, May 6-7, 2023, shop owners, service advisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit.

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Service Advisor Vehicle Auto Repair Shop Auto Repair 100

Autoflow

DECEMBER 12, 2024

Shops make too many assumptions that just because they send a link, that a customer will know what to do with it. Equipping your service advisors Think about the power a service advisor will now have before talking to a customer. Could you please open those up for me? Why Customer Insights?

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Service Advisor Auto Repair Shop Auto Repair Education 52

AutoFix

FEBRUARY 21, 2023

You can then greatly benefit by exchanging ideas and perspectives, like overcoming challenges and growing your auto repair company. Every conference you attend gives you even more insights needed to take your auto repair shop to the next level. These events are built to improve auto repair shops from the ground up.

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Automotive Auto Repair Auto Repair Shop Service Advisor 52

AutoFix

FEBRUARY 9, 2024

By Coach Chris Cotton Navigating auto repair shop finances can be as intricate as diagnosing an engine problem: you need the right tools, knowledge, and a solid plan to ensure everything runs smoothly. Auto Repair Shop Translation: Your shop needs its own emergency fund.

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Auto Repair Auto Repair Shop Finance Apprenticeship 40

AutoFix

APRIL 25, 2023

As an independent auto repair shop owner, the ultimate goal is to achieve true business success while maintaining an outstanding work/life balance. If you can accomplish that goal, you’ll end up with a business you’re proud to own and the ability to take time off without worrying about your shop.

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Auto Repair Shop Auto Repair Service Advisor Troubleshooting 52

Autoflow

MAY 8, 2023

They also record a list of suggested repairs for the future, creating an easily accessible digital record for each vehicle. As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work.

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Auto Repair Auto Repair Shop Software Service Advisor 52

Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

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Auto Repair Shop Auto Repair Management Education 130

AutoShopOwner

DECEMBER 26, 2024

While dining in a high-class, swanky restaurant may not be the same as going to your auto repair shop, there are things you can do to enhance your customers experience. In this blog, I will outline proven strategies to help your customers focus on the value you provide, rather than the price of your repairs and services.

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Auto Repair Shop Auto Repair Service Advisor Management 130

Shop Marketing Pros

MAY 21, 2025

This rock was made measurable by the end result being me writing a blog and a podcast on creating shared vision. That blog is what you are reading now. Their mission may be To provide the highest quality marketing services to auto repair shops throughout the U.S. Maybe youre running an auto repair shop.

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Auto Repair Shop Auto Repair IT Service Advisor 130