Article Customer Service Mechanic 
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. This article originally appeared in the December 2024 issue of CARS magazine.
Auto Service World
APRIL 23, 2025
From his early days as a heavy equipment mechanic to his current role as president and CEO of Mister Transmission, Kuczynski has always been driven by a love for the automotive world and desire to see the industry and the people working in it grow and succeed. Customer satisfaction should be at the heart of everything you do, he said.
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Shop Marketing Pros
NOVEMBER 25, 2024
Sure, the problem you’re talking about may already have articles, blogs, and videos, but they don’t have your voice. When you’re creating content, you’re speaking directly to your audience—your current and potential customers. Plus, it humanizes your shop and gives customers a better idea of who’s working on their car.
Tomorrow's Technician
JUNE 17, 2025
This is not only apparent in the collision and auto glass industries but also mechanical and trucking/transportation. This article will give you a start, but there is way more to learn. Being a good business means understanding all the pitfalls as well as what will be needed by your customer.
Brake & Front End
JULY 18, 2025
Scan tool assistance The subject I’m talking about here is the customer service setup by scan tool manufactures specifically to support their product. It’s excellent customer service. By knowing the specific cylinder, you can focus your tests on the ignition coil, fuel injector or mechanical components.
AutoSuccess
JANUARY 14, 2025
Since the dealership often handles these repairs under the service contract, it ensures that any needed work stays within the dealerships service drive rather than going to a third-party mechanic. This creates a reliable revenue stream and gives the dealer more control over the customers service experience.
RepairSmith
MAY 30, 2025
This Article Contains: How Much Does a Power Steering Hose Replacement Cost? Rubber particles in the fluid: If your mechanic finds rubber bits in the fluid during the routine fluid check or motor oil change, the internal material of the hoses may be breaking down. Thats why its usually best to call an auto repair mechanic.
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