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Auto repair technicians and serviceadvisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or serviceadvisor. Now, its time to make a big decision: Buy an existing business or get a building and start fresh. Both options have pros and cons, it just depends on your time and finances.
A technician who has received training directly from a vehicle manufacturer whether it be a class or by reading an OE book is considered a factory-trained tech as far as a shop coach and owner is concerned. In fact, price is essentially even in many cases, said the former serviceadvisor of Volkswagen, Audi and Porsche dealers.
A tech’s chicken-scratch inspection sheet? If you think of “paperless” as a tech gimmick or a trendy buzzword, think again. A serviceadvisor trying to decipher handwritten notes. It’s about improving: Speed: Techs don’t have to wait for approvals – they get alerts in real time. Dan Vasquez Why Go Paperless?
I’m only a Facetime call away for a tech that is struggling with a complicated diagnosis or a serviceadvisor who needs advice on a challenging estimate. However, the payoff is that you will employ great people, who will make it a priority to provide excellent service to your clients, while you enjoy a little more freedom.
I know that’s easy for me to say since I’m a marketer and I make my living from selling ongoing marketing services. Have you claimed your Google Business Profile, and is it completely and accurately filled out with service descriptions that directly relate to the services you have listed on your website? Do you give back?
As a result, serviceadvisors can quickly get updates and share them with clients. Sure, they made sure the techs reviewed all components but limited their findings to notes. Afterward, the tech or a serviceadvisor would have to call and explain to a customer what was wrong.
What Services Do You Want To Sell? Your billboards talk about your 30 years of service and ASE certifications. I had a plan for what it was going to look like, but that went completely out the window. Usually, I write these things in an educational format, but this time I will mix a little storytelling with some education. Contents 1.
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