Remove 2025 Remove Auto Repair Remove Service Advisor
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The psychology behind auto service communication

Auto Service World

When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner. Emily Chung speaks at the 2025 Tirecraft Conference Controllers, for instance, are direct and results-oriented.

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Thousands head to KC for training

Auto Service World

Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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Where aftermarket service satisfaction is up

Auto Service World

Power 2025 U.S. Aftermarket Service Index (ASI) Study. Tire replacement saw the greatest improvement, up 19 points on a 1,000-point scale, followed by quick oil change (+17) and full-service maintenance and repair (+15). Satisfaction levels are on the rise across all segments in the J.D.

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CARS Executive Outlook: Mark Pereira

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

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A Year Of Bookkeeping Gratitude: Client Wins In 2024

AutoShopOwner

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses!

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Annual Shop Survey: Give feedback to jobbers

Auto Service World

We want to hear from shop owners, technicians, and service advisors about the challenges and opportunities you face. All answers are anonymous and will be featured in the May 2025 issue of Jobber News. Participate in the annual Jobber News Shop Survey and directly influence how jobbers serve you.

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Today’s Class Launches Spanish-Language Automotive Training Program

Tire Review Magazine

Todays Class has announced the launch of its Spanish auto repair training program. The first phase includes key topics such as brakes, lubrication service, tire and wheel service, steering and suspension, and safety. Later in 2025, Todays Class will expand its training with an electrical/electronic diagnostics series.