AutoSuccess
MARCH 20, 2025
The CSI study focused on customer satisfaction with maintenance or repair work service among owners and lessees for 2021-2024 model year vehicles and included more than 55,000 industry-wide respondents.
Automotive Management Network
JANUARY 1, 2021
What are your 2021 goals for your auto repair shop? Getting Hyped for 2021 While there isn’t anything magic about the transition to a new year, a fresh start does have the unique ability to energize people. Why Set Goals for 2021? What Are Your 2021 Goals? What Are Your 2021 Goals? For most of us, it’s very little.
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Shop Marketing Pros
SEPTEMBER 18, 2023
Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.
Shop Marketing Pros
OCTOBER 27, 2023
2021: October $25,000 November $24,000 December $18,000 2022: October $40,000 November: $37,000 December: $31,000 2023: October $64,000 November: TBD December: TBD If you look at these numbers, you’re having great growth. But in 2021 and 2022 there was a big drop off in December. I’ll throw out some arbitrary numbers to make my point.
AutoSuccess
JUNE 10, 2024
Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. In 2021, service work at franchise dealers was at 35%.
Auto Remarketing
OCTOBER 2, 2024
in July to the highest level since the first half of 2021. Implement a policy on discounting parts and service; many dealers offer discounts on service that are not warranted. Incentive levels increased month-over-month and year-over-year in August, according to data from Kelley Blue Book.
AutoSuccess
MARCH 14, 2024
It also provides a numerical index ranking of the highest-performing automotive brands sold in the United States, which is based on the combined scores of five measures that comprise the vehicle owner service experience. Technology improves service experience: Using technology is an important part of enhancing the service experience.
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