AutoSuccess
MARCH 20, 2025
Customer Service Index Study (CSI). The CSI study focused on customer satisfaction with maintenance or repair work service among owners and lessees for 2021-2024 model year vehicles and included more than 55,000 industry-wide respondents. Customer Service Index Study appeared first on AutoSuccessOnline.
Tire Review Magazine
MARCH 8, 2024
Your first hint could be the fact that Roger, a tire industry veteran with over 35 years of experience, opened a shop in under three weeks in 2021. It’s not just the fact that the shop opened in no time during an economically difficult time, but Roger’s Tire Service performs daily operations out of a barn.
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Auto Service World
SEPTEMBER 12, 2024
Power 2024 Canada Customer Service Index—Long-Term (CSI-LT) Study found that the average cost of a dealership visit has climbed to $465, up from $432 a year ago, a 7.6 Canadian vehicle owners are facing rising costs for maintenance and repairs as inflation continues to impact the automotive aftermarket. per cent jump. This trend, J.D.
Solera
MAY 13, 2025
Our analysis shows average auto claims repair costs have risen approximately 40% since 2021. And beyond claims, Solera AI is also embedded in underwriting, fraud detection, parts sourcing, and customer service. This could reshape local competition, production patterns, and consumer pricing.
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
AutoSuccess
NOVEMBER 9, 2023
The launch included important models on the national scenario such as Chevrolet Equinox, Honda CR-V and Kia Forte, in addition to brand new applications such as the Nissan Leaf and Jeep Cherokee 2021, among others. PRT products are produced under strict OE-quality processes required by the main automakers.
Auto Profit Masters
JULY 7, 2023
“We gave the customer base something they were lacking,” says Chris. Just as he’d hoped, his neighbors in Wichita were craving something more from their auto repair choices, and they responded to his mission to provide excellent customer service and skilled repairs. In 2021, the same four locations did $3.7 million.
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