AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

AutoSuccess

APRIL 10, 2025

The long-term outcome is yet to be seen and there is a lot of speculation about how tariffs will affect sales, but have you focused on how they will impact service? After 30 years of training service advisors , I have observed three crises that affected sales: 9/11, the crash of 2008 and COVID.

Service Advisor 52

Service Advisor Used Cars Car Management 52

AutoSuccess

OCTOBER 3, 2024

Let’s look at the impact service advisors and BDC reps have on your store. By contrast, your service advisors can see 30 or more, and one BDC rep can speak with many more! This makes your service advisors and BDC team the most important customer relations representatives in your dealership.

Service Advisor 52

Service Advisor Management Media Used Cars 52

AutoSuccess

FEBRUARY 1, 2024

. • CRISP Phone Training for Service Departments: Enroll service advisors in an ongoing certification program designed to enhance their skills in handling service opportunity calls, declined services and overcoming customer objections.

Car 52

Car Service Advisor Utilities Customer Service 52

AutoSuccess

APRIL 11, 2024

Each technician provided a unique inspection report for a used car with worn components, resulting in a staggering lack of uniformity among the reports. This exercise exposed a critical issue inhibiting gross profit growth in our parts and service departments — technicians were not consistently aligning the advisor for success.

Consulting 97

Consulting Electronics Education Used Cars 97

AutoSuccess

FEBRUARY 16, 2024

So, as a GM, it’s very important to me that my service manager knows that he is just as important as the person who manages my new and my used car inventory. We had an opening for an express service advisor, and almost all the applicants for that position were men.

Management 52

Management Vehicle Emissions Testing Service Advisor 52