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You’ve completed your serviceadvisor training and are ready to embark on a rewarding career in the automotive industry. While serviceadvisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.
Mechanics could now plug a diagnostic tool into the car to retrieve fault codes, dramatically speeding up troubleshooting. Although OBD-I provided only basic codes and limited standardization between manufacturers, it was a breakthrough. This shift marked the beginning of a more technical, electronics-driven era of automotive training.
Do you prioritize customer convenience by offering pick-up and drop-off service, shuttle service, or loaner cars? Are your technicians highly trained and certified, equipped with high-tech diagnostic tools, or skilled in advanced troubleshooting? Ask them to use it as their framework going forward.
This is especially important if you have your serviceadvisors on an incentive-based payment plan. Scorecard for Success The Scorecard for Success is an effective motivational tool for auto repair techs, serviceadvisors, and shop owners. Don’t just leave it to your employees to look it over, though.
With AI-powered assistance, they can input symptoms, error codes and vehicle history to generate detailed troubleshooting steps. Bosch has already introduced AI-powered diagnostic tools that can assist technicians by analyzing patterns in error codes and suggesting the most likely fixes, significantly reducing troubleshooting time.
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