Presentation Service Advisor Technical 
Automotive Training Centre
MARCH 14, 2024
A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. Here, technical skills gained in service advisor training come into play.
Automotive Training Centre
JANUARY 10, 2024
An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. As an automotive service advisor, your role is to repair cars and build a bond of trust with your clients.
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Auto Service World
JUNE 13, 2025
A significant part of this support has traditionally been offering technical training for technicians. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors. Why train service advisors?
Auto Service World
MARCH 25, 2025
All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The service advisor then needs to transfer that information in the same appropriate manner to the customer. They have no idea what a MAF is.
Auto Service World
SEPTEMBER 19, 2024
They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. He outlined expectations for techs and service advisors — but also what they expect from their boss.
Institute for Automotive Business Excellence
AUGUST 5, 2024
In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.
Brake & Front End
MARCH 6, 2025
Many service advisors treat a customers vehicle as their own in terms of a budget. These are the findings you need to present to the customer. There are no high-pressure sales or scare tactics using this approach; just present the results of your findings. Ride control components are either good or bad, worn or broken.
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