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The Evolution of Customer Experience: Why It Matters for Auto Dealers in the Digital Age

Solera

These touchpoints have dramatically multiplied in recent years, and your customers now expect seamless experiences across your website, social platforms, showroom floor, and service department. These days, says Jenna Smith, Soleras VP of Professional Services, “the digital customer experience is the new showroom.

IT 130
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#1 – The Evolution of Customer Experience: Why It Matters for Auto Dealers in the Digital Age

Solera

These touchpoints have dramatically multiplied in recent years, and your customers now expect seamless experiences across your website, social platforms, showroom floor, and service department. These days, says Jenna Smith, Soleras VP of Professional Services, “the digital customer experience is the new showroom.

IT 130
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Proactive Outreach Strategies That Deliver Tailored Experiences

Solera

Proactive outreach is fundamental in eliminating customer-initiated requests by anticipating needs and reaching out before issues arise,” says Jenna Smith, VP of Professional Services at Solera. Digital Engagement : Dealerships must innovate and enhance their digital presence, including social media and mobile apps.

Retail 130
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Developing a Comprehensive Moving Plan for Your Auto Repair Business

Auto Service World

Consider these potential costs: Moving Services : Evaluate different companies, comparing quotes for packing, loading, and transport to guarantee competitive pricing. Factor in professional services to avoid damage during relocation. Equipment Transport : Heavy machinery and tools may need specialized handling.