Remove frequently-asked-questions
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Frequently Asked EV Questions Answered for Automotive School Grads

Automotive Training Centre

Below, we tackle three frequently asked questions about electric vehicles, offering insights that demystify some of the most common concerns. As a future automotive professional, being able to address these common questions and concerns can help you provide clients with the information they need to make informed decisions.

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Starting Your Auto Mechanic Career? 5 Employer Red Flags to Remember

Automotive Training Centre

You can ask direct questions about turnover during the interview or use platforms like LinkedIn to see if there are patterns of employees leaving frequently. In addition, don’t hesitate to ask questions during interviews to gauge the employer’s values and expectations.

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The Importance of Choosing the RIGHT Battery

Brake & Front End

Your customers have questions about a lot of components on, in and under their cars. Service advisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. Often, your customer will ask “Does it fit?” What they REALLY should be asking is “Is it right?”

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3 Common EV Brake Issues and How to Solve Them After Automotive School

Automotive Training Centre

This amazing technology extends brake pad life significantly; however, the downside is that less frequent friction brake usage can lead to rust buildup on the discs. Don’t be afraid to ask questions, consult resources, and continue learning to conquer those EV-braking mysteries!

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Phone Sales Strategies for Pitch-Perfect Wins

AutoSuccess

If your sales team doesn’t have a list of frequently asked questions, create one. Include questions and several suggested answers. Every salesperson can expect difficult questions from demanding customers and should know how to answer these questions without sounding defensive or abrupt. Use a call guide.

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STELLA Automotive AI Unveils STELLA Reception

AutoSuccess

“Stella answers the phone and simply asks: ‘How can I help you?’ STELLA understands and assists callers’ needs, provides answers to frequently asked questions, routes calls to the right employees or departments using Natural Language Understanding, and efficiently takes messages for the dealership.

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Building Strong Customer Relationships After Auto Mechanic Training

CATI

Listen actively to your customers’ concerns, ask clarifying questions, and avoid technical jargon. Communicate Clearly and Respectfully Keep your customers well-informed, regularly update them on the progress of the repairs, explain any delays, and be available to answer questions.