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In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Two nominees will be recognized each month in print, digital and video formats.
In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Final Prizes: Winner: Carlyle Tools Gift Pack (Carlyle 4-Drawer Service Cart, Swag Pack, etc.)
Learn more about RepairPal at [link] Timestamps [00:00] Introduction and Sponsor Introduction to the episode Mention of RepairPal as the sponsor Overview of the topic: Creating great content for automotive repair shops [02:00] Understanding Your Audience Importance of knowing your audience Focus on the needs and questions of the audience [04:30] Sources (..)
NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” Whether you’re a shop owner, technician, serviceadvisor, counter pro, educator or student, there’s something for everyone. The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.
Local media, including KITV and our local newspaper, covered our story, and iHeart Radio DJs have been sharing our struggles with their listeners. What has surprised you most about the aftermath of this event? Although its not a perfect fit, its an opportunity to rebuild bigger and better. What inspires you to push forward and rebuild?
Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great serviceadvisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.
Let’s look at the impact serviceadvisors and BDC reps have on your store. By contrast, your serviceadvisors can see 30 or more, and one BDC rep can speak with many more! This makes your serviceadvisors and BDC team the most important customer relations representatives in your dealership.
Do your social media posts show people the heart of your business and team? Are you taking pictures and videos and sharing them on your website and social media? I’m going to go at it from a more diverse approach in this article instead of talking about this specific event, but you can read that post here if you’d like.
You need to tell people about what’s happening in your shop and in your lives through social media. Celebrate birthdays, work anniversaries, and important life events on social media. Go look at your serviceadvisors and technicians and truly look at how they’re dressed and groomed. That’s because it works.
Look for certifications from reputable organizations such as the National Institute for Automotive Service Excellence (ASE), and check customer reviews on platforms such as l Google, Yelp, and social media. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service.
I participate in a lot of Facebook groups, and I teach at a lot of industry events. We (Shop Marketing Pros) will attend 11 industry events this year. You Hire The Local or Cheapest Option Before becoming Shop Marketing Pros, my agency was a generalist agency, 5 Stones Media. We worked with local businesses of all types.
Origin of the Episode’s Topic (00:03:13) Kim explains that the episode’s topic originated from a class she taught about hosting events in auto repair shops. Social Media’s Role in First Impressions (00:10:12) The conversation covers how social media contributes to first impressions and customer perceptions.
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