Tomorrow's Technician

JUNE 12, 2025

These points can be especially helpful for service advisors and other customer interactions. Start with an Inquiry Instead of simply stating the need for replacement, begin by asking if they’ve had the cabin air filter replaced recently or if they’ve noticed any changes in air quality inside the vehicle.

Service Advisor 130

Service Advisor Education Technical Preventative Maintenance 130

Shop Marketing Pros

APRIL 22, 2025

You have strong service advisors Your team knows how to turn first-time coupon users into loyal, repeat customers. 10% Off Factory-Recommended Maintenance Helps attract customers with European or luxury vehicles. A strong service advisor will: Educate customers on additional services.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Oil Change 130

Automotive Training Centre

MARCH 5, 2024

Ontario, with its rich automotive sector and status as a hub for vehicle manufacturing and maintenance, provides a fertile ground for aspiring auto mechanics. Mechanics are not just about fixing cars; they are critical in maintaining vehicles’ safety, efficiency, and performance.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors. Headlightsthats a huge deal.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Brake & Front End

MARCH 6, 2025

It comes down to educating the customer about the benefits and asking for the sale. Replacing worn or damaged ride control components on a vehicle can have the most significant impact on the performance of the safety systems. Vehicles and drivers are changing. Vehicles and drivers are changing.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

Brake & Front End

JUNE 22, 2025

First, let’s dive into what a window regulator is and how it functions within a vehicle. For service advisors, understanding the components and operations is crucial to solving your customers’ problems, On the surface, a window regulator’s job is simple. Educate yourself on common symptoms indicating regulator issues.

Service Advisor 100

Service Advisor Preventative Maintenance Professional Services Electronics 100

Shop Marketing Pros

JULY 1, 2025

It might be: OE-level diagnostics and factory tooling Specialization in luxury or performance brands A client-first experience with concierge services Transparent communication and top-tier education Premium isn’t about price. If your shop delivers premium-level service, your online presence should reflect it.

Media 130

Media Auto Repair Auto Repair Shop Education 130

Shop Marketing Pros

JULY 1, 2025

It might be: OE-level diagnostics and factory tooling Specialization in luxury or performance brands A client-first experience with concierge services Transparent communication and top-tier education Premium isn’t about price. If your shop delivers premium-level service, your online presence should reflect it.

Media 130

Media Auto Repair Auto Repair Shop Education 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Brake & Front End

APRIL 21, 2025

As a service advisor, you understand the importance of providing customers with innovative solutions that enhance their driving experience. Nearly every vehicle built since the early 2000s features a cabin air filter as part of its HVAC system. This ensures a constant flow of clean, fresh air inside the vehicle.

Service Advisor 100

Service Advisor Education Vehicle Electricity 100

Brake & Front End

JUNE 13, 2025

Here are some tips for you to help educate them and demonstrate the value of regular replacement. Instead of simply stating the need for replacement, begin by asking if they’ve had the cabin air filter replaced recently or if they’ve noticed any changes in air quality inside the vehicle. How often should I replace it?”

Education 100

Education Service Advisor Technical Car 100

Tomorrow's Technician

SEPTEMBER 4, 2024

It’s like Woodstock, but for auto care professionals. Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. A discussion with Vehicle Care RockStar Jack Stow , an Automotive Technology Instructor.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Brake & Front End

SEPTEMBER 4, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. A discussion with Vehicle Care RockStar Jack Stow , an Automotive Technology Instructor. It’s like Woodstock, but for auto care professionals.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Tomorrow's Technician

SEPTEMBER 17, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

Service Advisor 130

Service Advisor Education Media Automotive 130

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently.

Mechanic 97

Mechanic Automotive Service Advisor Management 97

Tomorrow's Technician

MAY 19, 2025

First, lets dive into what a window regulator is and how it functions within a vehicle. For service advisors, understanding the components and operations is crucial to solving your customers problems, On the surface, a window regulators job is simplel. Educate yourself on common symptoms indicating regulator issues.

Service Advisor 100

Service Advisor Preventative Maintenance Professional Services Electronics 100

Automotive Management Network

NOVEMBER 30, 2020

One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors.

Education 52

Education Service Advisor Auto Repair Shop Management 52

Brake & Front End

JANUARY 9, 2025

If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service. Advising and educating a customer about the condition of their car or truck is easy. Most of todays drivers under 30 years of age dont even realize that they have shocks or struts on their vehicle.

Education 100

Education Oil Change General Repair Vehicle 100

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. While their needs and vehicles may differ, in all my years of being involved in the automotive industry, I've found that most customers have a similar primary concern.

Service Advisor 52

Service Advisor Education Vehicle Utilities 52

AutoSuccess

JUNE 17, 2025

Customer Education Customers who don’t understand why a service is necessary will likely decline the recommendation. Too often, service advisors fail to clearly explain the value of recommended maintenance. Many vehicle owners believe that maintenance is optional and “If it ain’t broke, don’t fix it.”

Service Advisor 52

Service Advisor Preventative Maintenance Education Technical 52

Tire Review Magazine

JUNE 19, 2025

Here are some tips for you to help educate them and demonstrate the value of regular replacement. Or if they’ve noticed any changes in air quality inside the vehicle. Refer to the vehicle manufacturer’s recommendation in the owner’s manual or service information. How often should I replace it?”

Service Advisor 52

Service Advisor Education Technical Car 52

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electric vehicles.

Service Advisor 52

Service Advisor Consulting Automotive Education 52

CATI

APRIL 10, 2025

The automotive industry is rapidly evolving, and employers are looking for professionals who are trained, certified, and ready to work on the latest vehicles. Modern vehicles are equipped with sophisticated computer systems, hybrid and electric powertrains, and advanced diagnostic technologies.

Mechanic 63

Mechanic Technical Automotive Diagnostic Testing 63

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Educate, dont argue.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Automotive Management Network

DECEMBER 17, 2020

In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service.

Education 52

Education Service Advisor Digital Media Entertainment 52

Tire Review Magazine

MARCH 4, 2025

If they question its importance, take the time to educate them. Tailoring TPMS Service for Tire Safety to Each Customer The most effective approach is showing the value of TPMS service for tire safety based on their unique objections. Training Your Team to Overcome Objections Your service advisors should act as the No.

Service Advisor 52

Service Advisor Education Vehicle IT 52

Tire Review Magazine

MAY 9, 2025

Even small drops in inflation (as little as 5% to 10%) can shorten tire life, increase stopping distance, and lead to poor vehicle control. Justice League of Dedicated Advisors for Summer TPMS Service Superman might be the leader of the Justice League, but in your shop, every team member needs to be a hero when it comes to TPMS knowledge.

Service Advisor 52

Service Advisor Education Automotive IT 52

Tire Review Magazine

MAY 9, 2025

Even small drops in inflation (as little as 5% to 10%) can shorten tire life, increase stopping distance, and lead to poor vehicle control. Justice League of Dedicated Advisors for Summer TPMS Service Superman might be the leader of the Justice League, but in your shop, every team member needs to be a hero when it comes to TPMS knowledge.

Service Advisor 52

Service Advisor Education Automotive IT 52

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. We need to educate the consumer about that and say, No, these are very intelligent people performing these duties, and they have to work very hard. And were developing one for service advisors as well, he explains.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

AutoSuccess

JULY 3, 2025

Whether it’s service, parts or vehicle sales, dealers need a solution that’s fast, secure and adaptable. They need a full-service partner — someone who can set up network configurations, provide pre-installation education and ensure everything runs smoothly from day one. For years, stand-alone terminals were the standard.

Service Advisor 52

Service Advisor Management Education Vehicle 52

Autoflow

DECEMBER 12, 2024

The DVI (Digital Vehicle Inspection) is often described with the primary focus on educating and informing the customer, which we also hope positively impacts our ARO. Equipping your service advisors Think about the power a service advisor will now have before talking to a customer. Why Customer Insights?

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Education 52

AutoFix

SEPTEMBER 18, 2024

These three simple concepts can transform your service write-ups from vague notes into compelling stories that build trust, educate the customer, and close the sale. Example: “The customer reports a squealing noise from the front of the vehicle when applying the brakes.”

Service Advisor 52

Service Advisor Technical Education Auto Repair 52

Shop Marketing Pros

JULY 7, 2023

Some things to think about include: Do you perform digital vehicle inspections (DVIs) ? Do you prioritize customer convenience by offering pick-up and drop-off service, shuttle service, or loaner cars? Is your team great at providing transparent pricing information and educating customers about their vehicles?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

AutoSuccess

JULY 25, 2024

Service advisors are trained to conduct thorough interviews to investigate and confirm customer concerns, fostering an atmosphere of trust and communication. This approach helps accurately identify the customer’s needs and positions the service advisors as caring professionals, enhancing customer satisfaction and loyalty.

Service Advisor 40

Service Advisor Customer Service Management Education 40