Tomorrow's Technician
NOVEMBER 7, 2024
Download the TSB: BMW_TSB_000702 Download You might think that remote keyless entry fobs are one-way devices that only transmit when the customer presses a button or it is near a proximity antenna. If the service advisor has a KeyReader pad on their desk, initial can be obtained from the key.
Shop Marketing Pros
DECEMBER 11, 2024
Enticing App Downloads (00:39:49) Strategies for encouraging customers to download the shop’s app as part of engagement efforts. Disrupting Consumer Behavior (00:38:14) Jeremy elaborates on the concept of disrupting consumer behavior to enhance customer engagement.
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Shop Marketing Pros
SEPTEMBER 6, 2023
I would love to order these podcasts by downloads, but that information isn’t readily available. ARN is approaching the two million download milestone for all shows as we continue to deliver our passion to ‘Advance the Independent Service Aftermarket.’ So here’s how I’m going to do this. I’m going to start with them.
Tomorrow's Technician
JANUARY 29, 2024
Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.
Shop Marketing Pros
MARCH 23, 2025
But when they do, your service advisor answers with zero enthusiasm, rushes through the conversation, or worsesounds annoyed that they even called. What Your Team Can Do to Make a Great First Impression Train your service advisors to greet customers warmly: the way they interact sets the tone for the visit.
Autoflow
DECEMBER 14, 2023
Tablets enhance communication when service technicians work on the same digital file as the front counter. Tablets also save steps to update service advisors. However, you have to use it right. This saves time and money for human error in handwritten notes and misheard messages.
Institute for Automotive Business Excellence
APRIL 4, 2024
From learning the ins and outs of maintaining and servicing a variety of vehicles to managing the day-to-day operations of the shop, I developed a deep appreciation for the complexities of the automotive industry.
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