Brake & Front End

JULY 18, 2025

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.

Customer Service 100

Customer Service Engineering Check Engine Light Electronics 100

Autoflow

DECEMBER 14, 2023

Mechanics find themselves better connected and updated to the front counter without making time-eating trips back and forth. Rather than getting rooted to a desktop, tablets allow mechanics to walk into a bay with technology in their hand. It may surprise you how many ways a mechanic tablet can work for you to build profit.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Shop Marketing Pros

SEPTEMBER 6, 2023

I would love to order these podcasts by downloads, but that information isn’t readily available. ARN is approaching the two million download milestone for all shows as we continue to deliver our passion to ‘Advance the Independent Service Aftermarket.’ The #1 automotive mechanic podcast! I’m going to start with them.

Auto Repair 247

Auto Repair Auto Repair Shop Automotive Mechanic 247

Shop Marketing Pros

MARCH 23, 2025

But when they do, your service advisor answers with zero enthusiasm, rushes through the conversation, or worsesounds annoyed that they even called. What Your Team Can Do to Make a Great First Impression Train your service advisors to greet customers warmly: the way they interact sets the tone for the visit.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Service Advisor 130

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

Institute for Automotive Business Excellence

APRIL 4, 2024

From learning the ins and outs of maintaining and servicing a variety of vehicles to managing the day-to-day operations of the shop, I developed a deep appreciation for the complexities of the automotive industry. Exploring the Mechanics of Parts Markup: Let's delve deeper into the mechanics of the parts matrix.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52