Document Service Advisor Technical 
Automotive Training Centre
OCTOBER 12, 2023
Service Advisors are integral to auto dealerships, acting as the bridge between customers and Auto Technicians. They handle administrative tasks, log customer complaints, promote merchandise, and explain the services provided and their respective costs to clients.
Brake & Front End
MAY 13, 2025
In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Meet our April candidates!
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Tomorrow's Technician
APRIL 29, 2025
automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. For 13 years of my career, I was an automotive instructor at Ozarks Technical Community College in Springfield MO and, I witnessed firsthand how training could set a young person on a new trajectory in a career path.
AutoSuccess
MAY 21, 2025
To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process. To promote transparency: Upfront Pricing: Provide clear, itemized estimates before commencing work, ensuring customers understand the costs involved.
Brake & Front End
AUGUST 26, 2024
These devices can capture hours of video and audio that can document a crash or an act of vandalism. Worst of all, they can capture the conversation between the service advisor and technician. Technically, it is in violation of employees’ and shops’ rights for a customer to record inside of your business. Is it Legal?
AutoFix
JUNE 19, 2024
Defining the Role of a Service Writer A service writer, also known as a service advisor, acts as the bridge between customers and the auto repair shop. This role requires a combination of technical knowledge, excellent communication skills, and a customer-centric approach.
AutoSuccess
SEPTEMBER 19, 2024
Put simply, you’re looking for alignment and tread depth measurements, but not too little; and photographic documentation, but not too much. Cameras capable of detecting every imperfection are technically impressive to be sure, but the results usually just add more clutter to an already busy check-in process.
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