Definition Management Service Advisor 
AutoSuccess
APRIL 30, 2025
Business acumen: Recognizing when to close a sale, how to manage objections or strategically navigate pricing discussions. The Future of Automotive Talent Management The automotive retail industry stands on the cusp of a significant transformation in how talent is evaluated and managed.
Ratchet + Wrench
JUNE 30, 2025
Whether youre looking for a solid diagnostic tech, a dependable B-level tech, or a sharp service advisor, finding the right person can feel like pulling teeth. Definitely trainable. About the Author Jim Saeli Jim Saeli is a senior speaker, workshop instructor, and shop inspector manager for DRIVE. Trainable. Trainable.
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Auto Service World
JULY 10, 2025
As a shop owner, I can utilize programs that allow me to monitor KPI’s and meet with my managers weekly through online conferencing. I’m only a Facetime call away for a tech that is struggling with a complicated diagnosis or a service advisor who needs advice on a challenging estimate.
CATI
NOVEMBER 16, 2023
The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.
Shop Marketing Pros
JULY 3, 2024
Defining customer loyalty (00:04:19) Discussion on the definition of customer loyalty and how it is measured. Launching Shop Programs (00:41:39) The process of launching shop programs, integration with shop management systems, and activating accounts based on customer history.
Automotive Management Network
DECEMBER 17, 2020
A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service. In our last blog we talked about the importance of customer education.
AutoSuccess
JANUARY 4, 2024
Today’s service directors and managers know that today’s customers expect a high level of service when they choose to take their vehicle to the dealership. Thomas worked closely with the Coats team, including Senior Product Manager Kyle Harris, from consultation to install.
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