CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 110

Service Advisor Auto Body Shop Auto Repair Shop Management 110

Auto Service World

JULY 10, 2025

As a shop owner, I can utilize programs that allow me to monitor KPI’s and meet with my managers weekly through online conferencing. I’m only a Facetime call away for a tech that is struggling with a complicated diagnosis or a service advisor who needs advice on a challenging estimate.

Service Advisor 130

Service Advisor Utilities A Tech Management 130

Shop Marketing Pros

JULY 3, 2024

Defining customer loyalty (00:04:19) Discussion on the definition of customer loyalty and how it is measured. Launching Shop Programs (00:41:39) The process of launching shop programs, integration with shop management systems, and activating accounts based on customer history.

Pit Crew 130

Pit Crew Service Advisor Auto Repair Management 130

AutoSuccess

APRIL 30, 2025

Business acumen: Recognizing when to close a sale, how to manage objections or strategically navigate pricing discussions. The Future of Automotive Talent Management The automotive retail industry stands on the cusp of a significant transformation in how talent is evaluated and managed.

Retail 40

Retail Automotive Service Advisor Management 40

Automotive Management Network

DECEMBER 17, 2020

A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service. In our last blog we talked about the importance of customer education.

Education 52

Education Service Advisor Digital Media Entertainment 52

AutoSuccess

JANUARY 4, 2024

Today’s service directors and managers know that today’s customers expect a high level of service when they choose to take their vehicle to the dealership. Thomas worked closely with the Coats team, including Senior Product Manager Kyle Harris, from consultation to install.

Service Advisor 98

Service Advisor Management Vehicle Service Tech 98