AutoSuccess

MARCH 17, 2025

It really simplifies everything from the parts department to the technicians, the service advisors and, ultimately, the guest and the guest experience, says Giron. The software itself and the platform truly make it a one-stop shop. The platform tracks this through the customer service index (CSI) score.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

Solera

AUGUST 8, 2023

Industry Trends in 2023 While the used car boom that sent prices sky high may be winding down, there is still a large demand for quality used vehicles. Provide excellent customer service: This includes your parts and service departments if you have them. The more choices your customer has, the better.

Car Dealership 130

Car Dealership Car Finance Customer Service 130

AutoSuccess

SEPTEMBER 3, 2024

While dealerships focus on reconditioning used cars, the efficiency of the PDI process for new cars is equally vital. A streamlined PDI process enhances customer satisfaction and accelerates inventory turnover, both of which are critical in a high-pressure market. Here’s how: 1.

Car 93

Car Software Finance Management 93

AutoSuccess

JUNE 3, 2024

This enhancement introduces new solutions focused on Used Car Pricing, Service Management, and New Car Sales Negotiation, further empowering dealerships to optimize their operations and profitability.

Retail 52

Retail Customer Service Management Automotive 52

AutoSuccess

FEBRUARY 16, 2024

The Environmental Protection Agency accused Volkswagen of equipping its diesel vehicles with software designed to manipulate emissions tests, and while litigation was pending, Volkswagen dealers had to issue a stop sale on all their TDI vehicles. One of the main reasons we had pursued [Volkswagen] was because of the TDI,” Church says. “You

Management 52

Management Vehicle Emissions Testing Service Advisor 52