Remove Customer Service Remove Mechanic Remove Service Advisor
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Customer Service Skills Every AST Needs

Automotive Training Centre

If you’re currently pursuing or considering auto mechanic training , developing your communication and customer interaction skills should be part of your focus. When most people think of an Automotive Service Technician (AST), they picture someone working under the hood of a car. This builds trust.

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From the Magazine: The power of clear communication

Auto Service World

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.

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Enhancing Customer Experience in Dealership Service Departments

AutoSuccess

To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process. Reduce Wait Times Extended wait times, whether for scheduling appointments or during service visits, are a significant source of customer frustration.

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How To Explain Active-to-Passive Suspension Conversions

Brake & Front End

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

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How To Explain Active-to-Passive Suspension Conversions

Tomorrow's Technician

As a key link between your shop productivity and customer care, service advisors play a vital role in recommending solutions that enhance vehicle performance and client satisfaction. Understanding how to communicate these benefits can differentiate your service offerings and foster customer trust.

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Are You Maximizing Your Scan Tools to Their Full Potential?

Brake & Front End

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. It’s excellent customer service.

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Leading Through Service: Nick Fox of Gills Point S Shares His Tire Industry Story

Tire Review Magazine

We still have a master mechanic there who started two months before I was born. He started by making coffee for the customers. It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues.