Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts.

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Service Advisor Customer Service Auto Mechanic Training Automotive 263

Automotive Training Centre

APRIL 11, 2024

The automotive industry is built on customer satisfaction. After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. Contact ATC Cambridge for more information.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

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Service Advisor Automotive Services Auto Mechanic Training Management 257

Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.

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Service Advisor Vehicle Automotive Consulting 210

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds.

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Service Advisor Finance Auto Mechanic Training Management 262

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

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Automotive Auto Mechanic Training Mechanic Service Advisor 299

Autoflow

DECEMBER 14, 2023

Mechanics find themselves better connected and updated to the front counter without making time-eating trips back and forth. They also eliminate costly errors that erode customer satisfaction. Rather than getting rooted to a desktop, tablets allow mechanics to walk into a bay with technology in their hand.

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Auto Repair Mechanic Auto Repair Shop Software 105

Auto Service World

SEPTEMBER 19, 2024

He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. He outlined expectations for techs and service advisors — but also what they expect from their boss. The final day on Sept.

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Technical Management Service Advisor Consulting 147

Tire Review Magazine

MARCH 12, 2025

We still have a master mechanic there who started two months before I was born. He started by making coffee for the customers. It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues.

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Master Mechanic Service Advisor Management Education 59

AutoSuccess

MAY 21, 2025

To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process. Reduce Wait Times Extended wait times, whether for scheduling appointments or during service visits, are a significant source of customer frustration.

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Service Advisor Utilities Automotive Services Customer Service 40

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

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Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Brake & Front End

MAY 9, 2024

HYDRAULIC TO MECHANICAL FORCE Disc brake calipers squeeze the pads against the rotors when the brakes are applied. Caliper service is required if a caliper is leaking brake fluid, if a piston is sticking or frozen, or if the pads show uneven wear. Like any other mechanical component, calipers wear and corrode with age.

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Hydraulics Preventative Maintenance Mechanic Service Advisor 183

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. How will you know which actions taken are the ones responsible for the improvements?

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Auto Repair Shop Service Advisor Media Auto Repair 130

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. It’s excellent customer service.

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Customer Service Engineering Check Engine Light Electronics 130

Brake & Front End

NOVEMBER 21, 2023

Many of the early systems used electro-mechanical ways to manage the distribution of power to the four wheels. Many AWD systems came onto the market in the 1990s. Unlike 4×4 truck systems of the day, these systems were always engaged. These components were prone to failure and are expensive to manufacture.

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Hydraulics Manufacturing Vehicle Trucking 130

Brake & Front End

OCTOBER 10, 2024

From the multitude of sensors which feed data to the ADAS systems, to the mechanical systems, it’s a team effort! Be aware of how much the ADAS features rely upon mechanical systems such as vehicle alignment and suspension setup. Always check the OEM service information for tips and tricks, and NEVER skip calibration or setup steps.

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Vehicle Mechanic Trucking Service Advisor 100

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. He is always willing to go above and beyond to get actual mechanic work secured for fleet jobs instead of just oil changes and diagnostics. Sam is a Service Advisor with Wrench. LaShane is known for a strong work ethic and exceptional customer service.

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Service Advisor Management Customer Service Oil Change 40

Driver's Edge

FEBRUARY 23, 2024

The last thing you want is to be stranded due to a mechanical issue. Finding the Right Auto Repair Shop When it comes to finding the right Dallas car repair shop, it's essential to consider a few key factors that can make all the difference in the quality of service you receive. How often should you bring your car to the mechanic?

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Auto Repair Auto Repair Shop Oil Change Tire Rotations 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Customer Service Orientation : A focus on customer satisfaction can make a significant difference.

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Auto Repair Shop Auto Repair Service Advisor Technical 52

Shop Marketing Pros

JUNE 9, 2023

You know how people don’t trust mechanics? They watch Dateline NBC, or they grew up with their father telling them they can’t trust mechanics. Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The service advisor doesn’t ask for the appointment.

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Auto Repair Shop Auto Repair Management Education 130