Customer Service Manufacturing Service Advisor 
Automotive Training Centre
APRIL 11, 2024
The automotive industry is built on customer satisfaction. After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. What is CAMVAP?
Automotive Training Centre
FEBRUARY 1, 2024
Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. A key part of their role involves monitoring quality standards and legal requirements, ensuring compliance, and representing their company in interactions with manufacturers.
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Tomorrow's Technician
JUNE 12, 2025
These points can be especially helpful for service advisors and other customer interactions. Refer to the vehicle manufacturer’s recommendation in the owner’s manual or service information – but be prepared with a concise answer. How often should I replace it?”
Brake & Front End
NOVEMBER 21, 2023
These components were prone to failure and are expensive to manufacture. Around 2004, many manufacturers of AWD systems started to abandon complex transfer case center differentials in favor of less expensive clutches. Most of these systems used viscous differentials and limited-slip differentials with special fluids inside.
Tomorrow's Technician
JANUARY 29, 2024
Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. It’s excellent customer service.
AutoSuccess
JUNE 10, 2024
With over four decades of experience in the automotive industry, Brooks’ journey through the automotive sector goes back to his tenure as a service advisor, service manager and director across various manufacturers. He sees several prevailing challenges that hinder customer retention in dealership services.
AutoSuccess
MARCH 14, 2024
While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.
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