article thumbnail

What to do When Your Scan Tool Doesn’t Work

Tomorrow's Technician

I didnt find a specific result for my scan tool, but dozens regarding the same error message for the same OS, and all with the same solution downloading and installing a specific app. Just to be sure, I called customer support before attempting a repair. You just have to get comfortable with it. It has never let me down.

article thumbnail

Analysis: Digital technology’s role in personalizing the auto service experience

Auto Service World

Digital touchpoints offer one way for shops to deliver even better customer service. For example, self-serve kiosks or tablets can speed up customer check-ins and help build more robust, easily searchable digital records.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

MPA Releases ‘Part Smart’ Training Videos

Brake & Front End

For additional learning, MPA has created a Starting and Charging 101 landing page ( [link] ) featuring FAQs and downloadable resources. Viewers will learn essential maintenance tips to ensure the longevity and reliability of these components, as well as basic troubleshooting procedures to identify potential issues.

article thumbnail

Maximize Your Scan Tool

Tomorrow's Technician

Just because your scan tool may be connected to it, doesn’t mean that the speed or permissions will allow it to access or download what is necessary for operation. Scan Tool Assistance The subject I’m talking about here is the customer service setup by scan tool manufactures specifically to support their product.

article thumbnail

Royal Administration Services Implements Autoflow’s iDVI (Instant Digital Vehicle Inspection) to Expedite the Warranty Claims Inspection Process

Autoflow

Compared to traditional inspection methods, which may take days, frustrate customers, and accumulate costs, Autoflow’s iDVI completes inspections in just a few simple steps within minutes and at a fraction of the cost. For more information about Royal Administration Services, please visit [link].

Vehicle 105
article thumbnail

Benefits of Outsourcing Title Work

AutoSuccess

Have you ever downloaded the title clerk’s training manual from your state DMV? Outsourcing allows car dealerships to streamline operations and their employees to focus on what they do best — sales and customer service. The role is considered tedious and low paying by many of today’s job candidates’ standards.

article thumbnail

Collision repairers grade 25 carriers high enough for the Insurer Report Card “Honor Roll”

AutoInc.

Among more than 88 auto insurance companies graded by collision repairers in terms of how well they work to ensure quality repairs and customer service, 25 received a “B” or higher to earn a spot on the “Honor Roll” in the 2024 CRASH Network “Insurer Report Card.”