Auto Service World

FEBRUARY 13, 2025

Speaking to the Automotive Aftermarket Retailers of Ontario, Alan Beech, an aftermarket coach and consultant with Beech Consulting, shared insights on how a strong inspection program can lead to higher average repair orders, increased efficiency, and happier technicians.

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Consulting Retail Automotive Service Advisor 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 59

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. If it’s managed incorrectly, your return on investment is, well.

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Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. If it’s managed incorrectly, your return on investment is, well.

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Auto Repair Management Auto Repair Shop Service Advisor 130

AutoSuccess

MAY 29, 2025

This comprehensive dealership service training program delivers structured, real-world training to service advisors and managers across dealership service drives. The program includes digital learning, live coaching, expert guidance, consulting and strategic development and implementation.

Consulting 40

Consulting Management Service Advisor Software 40

AutoSuccess

MAY 29, 2024

In the latest edition of AutoSuccess Magazine’s Executive Spotlight series, Don Andres from Auto SCT Consulting and Training, joins us in the studio. Don is the author of “Why Auto Service Departments Fail to Grow – The real reasons why & the simple techniques for consistent growth.”

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Consulting Service Advisor Car Dealership Management 40

AutoSuccess

MAY 29, 2025

In management, we might excel at operations but shy away from developing our public speaking skills. Ive seen talented salespeople resist learning new technologies or management approaches because thats not how weve always done it. Sales consultants comfortable with product knowledge practice financial discussions.

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Service Advisor Finance Management Automotive 40

AutoSuccess

AUGUST 22, 2024

Having spent over four decades immersed in service drives across the country, I’ve found that one of the biggest contributors to lost growth opportunity is the notable performance gap among the advisor staff and the inability to reduce the variability in their performance. When the culture is right, the behaviors are right.

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Service Advisor Automotive Services Customer Service Automotive 95

AutoFix

APRIL 10, 2025

Labor shortages have driven up wages for technicians and service advisors. Know Your Key Metrics Effective financial management for auto shops begins with clarity. Are your service advisors trained to sell value, not price? Strengthen Advisor Performance Your front desk is your first line of profitability.

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Finance Auto Repair Auto Repair Shop Service Advisor 52

DRIVE

JANUARY 31, 2025

Just 5 years later, Micah, who had worked in the shop over school breaks as a teenager and trained as a service advisor at Ford, rejoined the team. He quickly proved he had the work ethic and leadership skills to not only be a shop manager, but a full partner in the business.

Automotive 52

Automotive Service Advisor Apprenticeship Management 52

Autoflow

APRIL 14, 2025

From managing high-volume appointments to securing approvals for recommended services, every aspect of the business requires streamlined processes. Real-Time Workflow Dashboard: Service advisors and technicians get a live view of all vehicles in the shop, keeping operations on track. This is where Autoflow comes in.

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Service Advisor Tire Repair Management Tire Rotations 52

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. In 2014, he embarked on a mission to redefine fixed operations consulting. Brooks advocates for a paradigm shift in the dealer service industry.

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Service Advisor Consulting Management Education 52

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Shop Marketing Pros

SEPTEMBER 6, 2023

The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians, coaches, consultants, authors, and leaders from distribution and manufacturing. This isn’t just another interview podcast.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Auto Alternative

NOVEMBER 14, 2024

Consult Your Owners Manual First Your vehicle’s owner’s manual should be your primary guide when deciding on the correct oil change frequency. Being aware of these deals can assist you in managing expenses alongside how often your vehicle is serviced, making sure it gets high-quality maintenance without overspending.

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Oil Change Car Consulting Engineering 52

Institute for Automotive Business Excellence

AUGUST 25, 2021

As a coach and consultant, I hear a lot of shop owners discuss productivity. Photo by Sammy Williams on Unsplash Many owners and managers accept poor performance because they do not believe that it is possible to have employees that regularly perform at or above 100%. Mainly, they question, “Why aren’t my people more productive?”

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Service Advisor Management Consulting Automotive Services 52

AutoSuccess

FEBRUARY 28, 2024

Essential Service Advisor: A two-day, online, interactive course that imparts key knowledge and skills necessary to surprise and delight your customers during every interaction. Advanced Seminars Delve deeper into the intricacies of specific dealership departments with immersive seminars designed for managers.

Education 52

Education Retail Service Advisor Automotive 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. He is known for his exceptional customer service and always works with an outstanding air of professionalism. Denise is a manager at Lemon Squad. Janet is an office manager at Southwest Inspection Services.

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Service Advisor Management Customer Service Oil Change 40

AutoSuccess

AUGUST 9, 2024

While the F&I office is responsible for managing the financing and insurance aspect of a vehicle purchase, each department touches F&I, including sales and fixed ops, and it’s important that all employees understand their F&I roles and responsibilities.

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Insurance Service Advisor Finance Consulting 52

AutoSuccess

JANUARY 4, 2024

Today’s service directors and managers know that today’s customers expect a high level of service when they choose to take their vehicle to the dealership. Thomas worked closely with the Coats team, including Senior Product Manager Kyle Harris, from consultation to install.

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Service Advisor Management Vehicle Service Tech 98

AutoShopOwner

NOVEMBER 15, 2024

According to Gallup, a management consulting company, when people are looking for employment, money may be at the top of their list of considerations, but once hired, no amount of money can motivate someone if they are not happy in their workplace. In some cases, this may cause your current service advisor to quit.

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Service Advisor IT Management Consulting 130