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From the Magazine: The power of clear communication

Auto Service World

Technicians and advisors may feel pressured to rush through inspections. However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. This protects both the customer and the shop from unexpected breakdowns.

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Get rid of this management style in your shop

Auto Service World

If you want better team dynamics, the styles you may have been raised with when coming up as a technician wont help you achieve that, said Murray Voth, an automotive aftermarket consultant and coach with RPM Training. The post Get rid of this management style in your shop appeared first on Auto Service World.

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From the Magazine: The missing link

Auto Service World

However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors. If jobbers want to provide true value to their customers, investing in advisor training is just as essential — if not more so — than technical training. Why train service advisors?

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Why your inspections need to be easy to read

Auto Service World

Imagine that car belongs to your grandmother, said Alan Beech, an aftermarket coach and consultant with Beech Consulting. The service advisor then needs to transfer that information in the same appropriate manner to the customer. Does your grandmother know what pinion seal is? Does she even know where it is on the car?

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Considering Automotive School? 5 Characteristics Of An Excellent Service Advisor

CATI

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Intervals Are Changing: What ASTs Must Understand About OEM Flex Schedules

Automotive Training Centre

In today’s data-driven auto mechanic landscape, OEM flex schedules, intelligent systems that determine maintenance needs based on real-time operating conditions are changing the rules of routine service. The mechanic’s role is evolving from someone who simply “fixes what’s broken” to a data-aware consultant.

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A Year Of Bookkeeping Gratitude: Client Wins In 2024

AutoShopOwner

It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses! Aside from keeping your finances neat and tidy, we also offer business consulting to help you boost revenue. Here’s a look at what we’re thankful for in 2024.