Remove Car Remove Service Advisor Remove Used Cars
article thumbnail

Streamlining and Transparency — The Keys to Success at BMW of El Cajon

AutoSuccess

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

article thumbnail

How Will Tariffs Affect Your Service Department?

AutoSuccess

After 30 years of training service advisors , I have observed three crises that affected sales: 9/11, the crash of 2008 and COVID. If you were in business during these events, I am sure you remember that your service department quickly became your most profitable department. If you have a busy store, this may be the time.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Car Wars Announces Innovative Updates and Solutions at NADA 2024

AutoSuccess

Car Wars is announcing new and upcoming technology advancements at NADA 2024, Feb. Car Wars said in a press release its mission is to maximize the vast potential of AI and large language models while strongly utilizing the human element at the core of their approach.

article thumbnail

Your Service Team Can Be Your Sales Team!

AutoSuccess

Could they sell cars without knowing the features and benefits, as well as your road to the sale? Yet most of the time, we do just that when we hire a new advisor or service BDC rep. Let’s look at the impact service advisors and BDC reps have on your store. I think we can agree with a resounding “no!”

article thumbnail

Unlocking Service Drive Revenue: The Critical Role of Technician Inspections

AutoSuccess

Each technician provided a unique inspection report for a used car with worn components, resulting in a staggering lack of uniformity among the reports. This exercise exposed a critical issue inhibiting gross profit growth in our parts and service departments — technicians were not consistently aligning the advisor for success.

article thumbnail

Ashlee Church: #NotLikeTheOtherGuys

AutoSuccess

Car Dealer’s Daughter Church was born into a family of dealers. So, as a GM, it’s very important to me that my service manager knows that he is just as important as the person who manages my new and my used car inventory. You have to show that example to your team that not one department matters.