Remove Car Remove Information Remove Service Advisor
article thumbnail

The psychology behind auto service communication

Auto Service World

In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. They want information quickly and precisely. Supporters seek harmony and avoid conflict, while analysts crave detailed information and thorough research. Promoters are enthusiastic and love recognition.

article thumbnail

BMW Keyless Entry and CBS Information

Tomorrow's Technician

The revised TSB covers how the key fob stores and displays information like mileage, CBS recommendations and the VIN. If the service advisor has a KeyReader pad on their desk, initial can be obtained from the key. In 2013, BMW predicted that car keys could be used for other tasks than starting the vehicle.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

From the Magazine: The power of clear communication

Auto Service World

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.

article thumbnail

From the Magazine: Facing the future of auto repair

Auto Service World

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5

article thumbnail

From the Magazine: Acquisition or fresh start?

Auto Service World

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Hiring an accountant to go over the business finances with you will ensure that you have all the information necessary to make an educated decision about your potential purchase.

article thumbnail

Why your inspections need to be easy to read

Auto Service World

So when they pay up and are on their way, they take a look at what was done to their car and havent got the slightest clue. Imagine that car belongs to your grandmother, said Alan Beech, an aftermarket coach and consultant with Beech Consulting. Does she even know where it is on the car?

article thumbnail

Five Proven Tips to Improve Your Bottom Line

AutoShopOwner

The typical auto repair shop has consistent car counts, a calendar booked out for at least a few days, and in many cases, booked a week or more. Performing an in-depth analysis of your financial reports will give you valuable information on the financial strengths and weaknesses of your company. Let me give you an example.