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From the Magazine: The power of clear communication

Auto Service World

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.

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From the Magazine: The missing link

Auto Service World

Why front counter training is just as critical as technician training Jobbers play a crucial role in supporting automotive repair shops, primarily by providing high-quality auto parts. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors.

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Today’s Class unveils collaborative platform feature ‘Timeline’

Tire Review Magazine

Today’s Class , a provider of daily online training for the automotive repair industry, announced a new platform feature, “Timeline.” New topics planned for 2025 include electrical/electronic diagnostic, ADAS calibration, and engine diagnosis, along with more service advisor content.

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CARS Executive Outlook: Mark Pereira

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

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Straightaway Tire brings on industry vets to promote training initiatives

Tire Review Magazine

O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotive repair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. ” Servidio will oversee all service advisor training.

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Straightaway Tire brings on industry vets to promote training initiatives

Tire Review Magazine

O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotive repair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. ” Servidio will oversee all service advisor training.

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Auto Repair Industry Podcast List

Shop Marketing Pros

Automotive Diagnostic Podcast Podcast Host : Sean Tipping Podcast Format : Audio Podcast Website : Visit Website Podcast Description: A space to explore the diagnostic & technology side of automotive repair. We’ll also interview experts in the automotive field. This isn’t just another interview podcast.