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Serviceadvisors: The key to customer understanding While technicians are essential in identifying issues, the serviceadvisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.
Why front counter training is just as critical as technician training Jobbers play a crucial role in supporting automotiverepair shops, primarily by providing high-quality auto parts. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Serviceadvisors.
Today’s Class , a provider of daily online training for the automotiverepair industry, announced a new platform feature, “Timeline.” New topics planned for 2025 include electrical/electronic diagnostic, ADAS calibration, and engine diagnosis, along with more serviceadvisor content.
CARS magazine reached out to leaders in the automotiverepair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?
O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotiverepair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. ” Servidio will oversee all serviceadvisor training.
O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotiverepair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. ” Servidio will oversee all serviceadvisor training.
Automotive Diagnostic Podcast Podcast Host : Sean Tipping Podcast Format : Audio Podcast Website : Visit Website Podcast Description: A space to explore the diagnostic & technology side of automotiverepair. We’ll also interview experts in the automotive field. This isn’t just another interview podcast.
Today’s Class , a provider of daily online training for the automotiverepair industry, announced a new platform feature, “Timeline.” New topics planned for 2025 include electrical/electronic diagnostic, ADAS calibration, and engine diagnosis, along with more serviceadvisor content.
” – Kelsey & Brandan Lancaster, DRIVE client and owners of Performance AutomotiveRepair Kelsey & Brandan Lancaster of Performance AutomotiveRepair Your employees are the backbone of your company, they can either make or break your business. “We are very transparent with our team.”
The automotiverepair industry is fast-moving and ever-evolving, but have solace – as there is one element that remains consistently important – the culture you establish as the shop owner. Don’t forget to follow us on Instagram and Facebook and subscribe to our YouTube channel for more tire, service and shop operations videos.
The automotiverepair industry is fast-moving and ever-evolving, but have solace – as there is one element that remains consistently important – the culture you establish as the shop owner. Don’t forget to follow us on Instagram and Facebook and subscribe to our YouTube channel for more tire, service and shop operations videos.
This remains the most important conversation of the service appointment as it dictates everything which will occur, either positive or negative, throughout the entire service and repair process.
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