Automotive Repair Customer Service Presentation 
Automotive Training Centre
APRIL 22, 2025
You may already have a strong foundation in parts management, inventory systems, and customer service, but how do you stay ahead in a rapidly evolving industry? Attending trade shows after automotive school puts you in contact with industry professionals.
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. When customers understand the value of recommended repairs, they are more likely to approve them.
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Auto Service World
APRIL 8, 2025
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? Staffing remains another critical challenge.
Auto Service World
SEPTEMBER 4, 2024
We want to recognize an auto repair shop that has captured the imagination of the community with its unique approach to customer service, dedication to excellence, training and improving the image of our industry. As the sponsor, Milwaukee Tool will present the winning shop with a prize pack. This is a peer-to-peer award.
Auto Service World
APRIL 15, 2025
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
Shop Marketing Pros
NOVEMBER 1, 2023
In the spirit of “eating your own dog food”, we cannot preach to automotive repair shops about setting aside time to create their annual marketing plan if we do not do it ourselves. As Co-Owner of the company, Kim enjoys pairing her experiences as a past automotive repair shop owner with her marketing for repair shops.
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