Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.

Service Advisor 215

Service Advisor Vehicle Automotive Consulting 215

Auto Service World

JUNE 13, 2025

Why front counter training is just as critical as technician training Jobbers play a crucial role in supporting automotive repair shops, primarily by providing high-quality auto parts. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors.

Service Advisor 130

Service Advisor Technical Consulting Automotive Repair 130

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

AutoFix

APRIL 10, 2025

Several key factors are driving the auto repair cost increase in 2025: Parts and materials are becoming more expensive due to lingering supply chain challenges. Labor shortages have driven up wages for technicians and service advisors. Are your service advisors trained to sell value, not price?

Finance 52

Finance Auto Repair Auto Repair Shop Service Advisor 52

Shop Marketing Pros

SEPTEMBER 6, 2023

The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians, coaches, consultants, authors, and leaders from distribution and manufacturing. This isn’t just another interview podcast.

Auto Repair 246

Auto Repair Auto Repair Shop Automotive Mechanic 246

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. His coworker that nominated him said: "By the end of every consultation, he's managed to help me and put a smile on my face and the customer's face as well!

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40