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From the Magazine: Proactive staffing strategies

Auto Service World

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. This approach not only helps attract the best talent but also enhances retention.

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From the Magazine: ‘A challenge and an honour’

Auto Service World

Ive been a coach, a leader for most of my career in the automotive space. Great leaders understand how to motivate people and they understand customer service. So you look after your customers, you look after your business and youll have a great business. Its about leadership, Kuczynski said.

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From the Magazine: Facing the future of auto repair

Auto Service World

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

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Essential Skills Every Automotive Service Advisor Needs to Be Successful

Institute for Automotive Business Excellence

As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial. Being Personable One of the most critical skills for a service advisor is being personable.

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Nurturing Tomorrow’s Technicians: The Benefits and Implementation of an Apprentice Program

AutoSuccess

In this article, we will address why implementing such a program can benefit your dealership, along with actionable steps to get started. Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. It’s a strategic move toward long-term dealership success.

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Advisor Performance Gap: Lost Growth Opportunity in the Service Drive

AutoSuccess

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. That’s what’s happening at the St.

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