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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccess

In the context of automotive service, imagine a customer who encounters a mechanical issue shortly after purchasing a high-mileage vehicle but has no service contract to cover the repair costs. Without a service contract in place, that bad experience may lead them to abandon your dealership altogether.

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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. She began her career as an automotive technician.

Retail 278
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Nurturing Tomorrow’s Technicians: The Benefits and Implementation of an Apprentice Program

AutoSuccess

It’s a strategic move toward long-term dealership success. In this article, we will address why implementing such a program can benefit your dealership, along with actionable steps to get started. Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles.

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Auto Mechanic Vs. Auto Technician: What Differentiates the Two Professions

The Mechanic Doctor

In this article, we shall look at what makes the two similar yet different. Automotive Mechanic A mechanic inspects, fixes, and maintains a variety of motor vehicles. Most mechanics work at repair garages or car dealerships. Typically, they are stationed in repair centers like car dealerships or standalone garages.