Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Erin Vaughan is the owner of Kinetic Auto Service in Regina This article originally appeared in the December 2024 issue of CARS magazine.

Finance 262

Finance Service Advisor Education A Tech 262

Auto Service World

JULY 10, 2025

I’m only a Facetime call away for a tech that is struggling with a complicated diagnosis or a service advisor who needs advice on a challenging estimate. However, the payoff is that you will employ great people, who will make it a priority to provide excellent service to your clients, while you enjoy a little more freedom.

Service Advisor 130

Service Advisor Utilities A Tech Management 130

Shop Marketing Pros

OCTOBER 27, 2023

insert sad trombone sound ] So we go from months where everyone is happy, maybe even a little overwhelmed with work, to the following months where people are stressing out and the sky is falling because car count is down. Does your website display in the search results when someone in your local area searches for the services you provide?

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Shop Marketing Pros

JUNE 9, 2023

Obviously, getting a car repaired isn’t quite the commitment that marriage is, but the principle is still the same. However, the problem that does exist is that shop owners think they’re going to live a life doing the thing they love most when they open their shop, fixing cars. Like most, I was a tech before becoming a shop owner.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130