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Where aftermarket service satisfaction is up

Auto Service World

Power 2025 U.S. Aftermarket Service Index (ASI) Study. Tire replacement saw the greatest improvement, up 19 points on a 1,000-point scale, followed by quick oil change (+17) and full-service maintenance and repair (+15). for full-service maintenance and repair customers, and 5.92

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Auto Shop Finances in 2025: Smart Ways to Thrive as Repair Costs Rise

AutoFix

As we move deeper into 2025, auto repair shop owners across the country are confronting a new reality: the cost of doing business is rising fast. Understanding how to adjust your business finances in 2025 as auto repair costs rise isnt just about survival. Why Are Auto Repair Costs Increasing in 2025? So how do you stay ahead?

Finance 52
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Customer satisfaction with EV service lags behind gas vehicles, J.D. Power study finds

Auto Remarketing

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Powers 2025 U.S. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D.

Vehicle 52
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COMMENTARY: How the uncertainty makes ancillary revenue streams, like tires, more important

Auto Remarketing

Its not oil changes. As we know, keeping a customer coming back to your service lane is a great customer retention tool. The amount of service work hiding behind those four tires is enormous, including brakes, struts, and tie-rods, to name a few. Tires have become the new oil change. Its not in parts.

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Leading Through Service: Nick Fox of Gills Point S Shares His Tire Industry Story

Tire Review Magazine

Landscaping and cleaning was my start, and through work ethic and proving that I wanted to learn more, I was then allowed to work on tires and then oil changes. It was a natural transition to the sales counter and a service advisor position. Fox surmises the chain will have around 250 locations by the end of 2025.