2024 Customer Service Service Advisor 
Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.
AutoShopOwner
NOVEMBER 19, 2024
It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses! Here’s a look at what we’re thankful for in 2024. Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AutoSuccess
MARCH 20, 2025
Customer Service Index Study (CSI). The CSI study focused on customer satisfaction with maintenance or repair work service among owners and lessees for 2021-2024 model year vehicles and included more than 55,000 industry-wide respondents. Customer Service Index Study appeared first on AutoSuccessOnline.
Auto Remarketing
MARCH 14, 2025
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D.
Auto Service World
APRIL 15, 2025
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?
Tire Review Magazine
MARCH 12, 2025
It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues. Both dreams required money, so they decided to sell the company to Gills Point S in April 2024. Fox worked his way up to store manager.
Automotive Training Centre
DECEMBER 6, 2023
If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Due to significant economic changes in recent years, you may wonder whether service advisor training is the right decision for you in 2024.
Expert insights. Personalized for you.
Let's personalize your content