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Canadian vehicle owners are facing rising costs for maintenance and repairs as inflation continues to impact the automotive aftermarket. Power 2024 Canada CustomerService Index—Long-Term (CSI-LT) Study found that the average cost of a dealership visit has climbed to $465, up from $432 a year ago, a 7.6 per cent jump.
Are you ready to propel your auto shop business to new heights in 2023? From strategic planning to streamlined operations, get ready to shift gears and drive your autorepair shop to unparalleled success. Let’s delve deeper into the pivotal role a business coach plays in the success of autorepair shop owners.
“The whole team, from design and account reps to customerservice, are all a delight to work with. I truly feel like they get to know their customers, our team and that reflects in the design of our website. The post EURO CLINIC WINS THE 2023 WOMEN IN AUTO CARE AUTOMOTIVE COMMUNICATIONS AWARD FOR BEST WEBSITE!
Grow Your Shop, Connect with Customers Social media isnt just a trendits one of the most powerful tools your autorepair shop can use to connect with customers, handle support, and stand out from the competition. Autorepair customersespecially younger onesarent just looking for a service.
Founded in 1978 as British American Auto Care by England native Brian England, the autorepair shop quickly established its reputation for quality autorepair backed by 5-Star customerservice. The individual customer’s driving habits drive the details of the plan.
The secret to automotive customer retention lies in offering convenience and building trust so they don’t go anywhere else. As of August 2023, 168,000 businesses offered automotive industry repairservices in the United States. So, how do you stand out from the crowd and keep customers back?
More than that, this business wasn’t just autorepair, but also a gas station, convenience store, and car wash. So, it was that Chris went from owning no locations to two autorepair shops and three other operations in the space of a few months. “We We gave the customer base something they were lacking,” says Chris.
Once that happens, marketing has done its job and it’s time for sales and customerservice to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.
Key Standards and Guidelines The key standards and guidelines for certified collision repair shops are set by industry organizations and vehicle manufacturers. These standards cover various aspects, including repair techniques, equipment calibration, and customerservice. Thank you for watching!
Customer Satisfaction Guarantee At Miracle Body and Paint, we are committed to customer satisfaction. Our dedication to quality and customerservice has earned us a reputation as a trusted provider of auto body work and collision repairservices. Thank you for watching!
Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your AutoRepair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.
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