Tire Review Magazine

DECEMBER 11, 2024

At Best-One of Indy, we strive to not only know your car, but we also want to know our customers and their family, says Nick Howe, vice president of retail at Best-One of Indy. It doesnt stop when a new hire leaves orientation, or when a tech completes a certification course. If we promised the car at 4 p.m.

IT 96

IT Retail Customer Service Management 96

Automotive Management Network

MAY 31, 2021

Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with concerns about the bottom line and tech shortages, walk a fine line between customer service and profitability. Is there a solution to this problem? People want to get out and go.

Auto Repair 52

Auto Repair Software Management Automotive 52

Tomorrow's Technician

MAY 6, 2024

Because of the family business, Stow’s first car was supposed to be a Dodge Challenger. While Stow’s father had had plans for his son to work at his own dealership as a tech, Stow stayed with Bill Wood’s Ford for years, becoming a die-hard Blue Oval fan. Show Me the Way According to Stow, it’s much easier to fix a car than to teach. “I

Vehicle 130

Vehicle Automotive Education Car 130

Tire Review Magazine

DECEMBER 11, 2024

At Best-One of Indy, we strive to not only know your car, but we also want to know our customers and their family, says Nick Howe, vice president of retail at Best-One of Indy. It doesnt stop when a new hire leaves orientation, or when a tech completes a certification course. If we promised the car at 4 p.m.

IT 98

IT Retail Customer Service Management 98