Customer satisfaction with EV service lags behind gas vehicles, J.D. Power study finds
Auto Remarketing
MARCH 14, 2025
Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. That phenomenon proves true across all service types oil changes, repair, tires and brakes. Powers 2025 U.S. Power director of automotive retail John Tenerovich said.
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