AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

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FEBRUARY 1, 2024

. • CRISP Phone Training for Service Departments: Enroll service advisors in an ongoing certification program designed to enhance their skills in handling service opportunity calls, declined services and overcoming customer objections.

Service Advisor 52

Service Advisor Car Utilities Customer Service 52

AutoSuccess

APRIL 11, 2024

Over a monthly timeframe, analyzing why one technician might caution 20 and fail six vehicles in the brake category, while a neighboring technician cautions seven and fails two with a similar report volume and mileage, becomes pivotal.

Consulting 97

Consulting Electronics Education Used Cars 97

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FEBRUARY 16, 2024

The Environmental Protection Agency accused Volkswagen of equipping its diesel vehicles with software designed to manipulate emissions tests, and while litigation was pending, Volkswagen dealers had to issue a stop sale on all their TDI vehicles. To learn about more Vehicle Care RockStars, visit www.VehicleCareRockStars.com.

Management 52

Management Vehicle Emissions Testing Service Advisor 52