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The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Serviceadvisors had the chance to take classes on topics like customer service and selling strategies.
This shift marked the beginning of a more technical, electronics-driven era of automotive training. The 1990s: OBD-II Standardization By 1996, OBD-II became mandatory for all vehicles sold in North America. Although OBD-I provided only basic codes and limited standardization between manufacturers, it was a breakthrough.
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It was a natural transition to the sales counter and a serviceadvisor position. Investing in the Next Generation Fox is involved in high school and technical college automotive programs. And were developing one for serviceadvisors as well, he explains. Fox worked his way up to store manager.
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