Auto Service World
MARCH 13, 2025
Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
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Automotive Training Centre
MAY 1, 2025
Hybrid and electric vehicles, ADAS (Advanced Driver Assistance Systems), and increasingly complex drivetrains require a deep understanding of electrical systems and advanced diagnostic methods. Students entering auto mechanic school today must be comfortable not just with wrenches, but with technology as well.
Brake & Front End
AUGUST 1, 2024
In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.
Automotive Training Centre
MARCH 5, 2024
With the automotive industry evolving rapidly, driven by advances in electric vehicles, autonomous driving, and sustainable technologies, the role of the auto mechanic is becoming more sophisticated and technologically driven.
Brake & Front End
JULY 29, 2024
In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.
Tomorrow's Technician
JULY 29, 2024
In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.
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